AS TMT - Supply Chain -Logistics

• Incident Management agent for Service supply chain team in Cisco - responsible for managing Systems Operations
• Knowledge of the following is important but ok if not Pega or SF certified.

• Pega:
• At least 2 years of practical experience in Pega, with certification as a Certified System Architect (CSA)
• Salesforce:
• At least 2 years of hands-on experience in Salesforce, along with a Salesforce Certified Administrator credential.
• Oracle:
• At least 2 years of direct experience in Oracle, focusing on inventory management and shipping processes.
• B2B Technologies:

At least 2 years of hands-on experience with B2B technologies, including proficiency with MuleSoft, API integration, RosettaNet Partner Interface Processes (PIPs), and Data Transfer Gateways (E2Open is preferred).

• Proficiency in End-to-End Incident Reporting (IR) and ISO processes.
• Knowledge of Reverse Logistics (RL) business processes.

-Familiarity with SQL/PL SQL at an intermediate level.