34001362 - Senior Clerk

Key Responsibility Areas

• •Undertakes enquiry and counter duties to resolve customer queries and to ensure that the services provided are in accordance with policies and standards.
• •Registers, terminates and transfers accounts via counter or telephones.
• •Solves consumer queries and take responsibility to update the account details.
• •Investigates all bad debts outstanding.
• •Authorises re-connection orders for water and electricity services on receipt of full payment.
• •Compiles daily statistics of all counter queries and telephone calls.
• •Loads credit authorities for water and electricity via the credit authority system to recover outstanding debts.
• •Undertakes data checking, data monitoring and data capturing in order to ensure that customer and account information is verified and correct.

Competencies

• •Problem Solving
• •Organisational Awareness
• •Ethics & Professionalism
• •Use of Technology
• •Data Processing & Analysis
• •Interpersonal Relationships
• •Service Delivery Orientation
• •Communication
• •Client Orientation & Customer Focus
• •Cognitive Ability
• •Resilience
• •Learning Orientation

Essential Requirements

• •Grade 12 (NQF Level 4) or equivalent.
• •1 Year relevant experience.
• •Computer Literacy.

Preferred Requirements

•2 Years relevant experience.