Senior Director Account Management (all genders)

We are seeking a Senior Director of Account Management to lead and grow our existing accounts in Germany, with a focus on Frankfurt. The ideal candidate will excel in cross-selling and upselling, managing customer relationships, and building strong CxO connections.

• Manage and grow a portfolio of existing accounts, ensuring client satisfaction and retention.
• Cross-sell and upsell Icertis solutions to expand our footprint within client organizations.
• Build and nurture relationships with key stakeholders and CxO-level executives.
• Handle customer escalations and provide timely, effective solutions.
• Collaborate with the sales team to develop and execute account plans.
• Stay updated on industry trends and client needs to identify new business opportunities.
• Conduct regular performance reviews and provide feedback to the account management team.
• Ensure compliance with company policies and procedures.
• Represent Icertis at industry events and conferences.