IT System Administrator

• Kinematics is seeking a hands-on System Administrator to serve as the primary technical resource for the Phoenix and
• Nogales facilities. This role is responsible for the day-to-day operation, support, and administration of local IT
• infrastructure, workplace technologies, and end-user services.
• The System Administrator combines infrastructure administration with responsive user support. The role manages
• incidents and service requests, performs system maintenance and operational troubleshooting, coordinates with
• vendors, and supports technology deployments and continuous improvement initiatives. Working closely with local
• users, manufacturing teams, vendors, and the global IT organization, this position helps maintain reliable and secure
• technology services aligned with business needs.

Requirements

Key Responsibilities

• Administer and support Microsoft 365, Windows Server, Active Directory, and Microsoft Entra ID environments, including

user access, groups, permissions, and routine platform administration.

• Monitor the availability, health, capacity, and performance of local infrastructure; investigate alerts and resolve or

escalate issues based on business impact.

• Support network infrastructure and connectivity, including TCP/IP, VLANs, routing, switching, VPNs, wireless networks,

and firewall-related troubleshooting.

• Operate and monitor backup and recovery solutions, including Veeam; validate scheduled jobs, investigate failures, and

support recovery activities and disaster recovery readiness.

• Provide end-user support for desktops, laptops, mobile devices, printers, peripherals, collaboration tools, and business

applications.

• Manage the endpoint lifecycle, including provisioning, configuration, patching, software deployment, asset tracking,

refresh, and secure retirement.

• Own local incidents and service requests from intake through resolution, maintaining accurate ticket documentation,

status updates, and timely escalation when needed.

• Perform preventive maintenance, system updates, patching, configuration changes, and operational checks in

accordance with global IT standards and change controls.

• Support manufacturing and facility technologies in partnership with business teams, equipment vendors, and the global

IT organization.

• Coordinate third-party vendors and service providers for on-site support, installations, repairs, telecommunications, and

infrastructure services.

• Maintain current technical documentation, asset records, support procedures, network information, and recovery

instructions.

• Participate in infrastructure improvements, site deployments, security initiatives, technology refreshes, and other global

or regional IT projects.

• Promote secure computing practices and promptly escalate potential cybersecurity, data protection, or service

continuity concerns.

Required Work Experience

• 5+ years of progressive experience in system administration, infrastructure support, or a comparable hands-on IT operations role; 5-10 years preferred.
• Demonstrated experience supporting Microsoft 365, Windows Server, Active Directory, and Microsoft Entra ID in a business environment.
• Practical experience troubleshooting LAN, WAN, wireless, VPN, switching, firewall, and general connectivity issues.
• Experience with infrastructure monitoring, alerting, backup, recovery, endpoint administration, and operational incident response.
• Experience providing end-user support and managing workplace technology across the device lifecycle.
• Experience working with technical vendors and coordinating on-site service delivery.
• Experience supporting manufacturing, distribution, industrial, or multi-site environments is preferred.

Technical Skills

Skill Area / Expected Capability

• Microsoft platforms: Microsoft 365; Windows Server; Active Directory; Microsoft Entra ID; identity and access
• administration
• Networking: TCP/IP; DNS; DHCP; VLANs; routing; switching; VPNs; wireless networking; firewall
• troubleshooting
• Endpoint services: Windows endpoints; laptops and desktops; mobile devices; printers; software deployment;
• patching; asset and hardware lifecycle management
• Infrastructure operations: Monitoring and alerting; system health and capacity; incident troubleshooting; preventive
• maintenance; operational documentation
• Backup and recovery: Veeam or comparable backup platforms; backup monitoring; recovery support; disaster
• recovery readiness
• Service delivery: Ticket management; incident and request resolution; prioritization; escalation; customer
• communication; vendor coordination
• Security practices: Access control; secure configuration; patch discipline; endpoint protection awareness;
• cybersecurity incident escalation

Core Competencies

• Technical problem solving: Diagnoses issues methodically, identifies root causes, evaluates risk, and implements
• practical, durable solutions.
• Ownership and accountability: Takes responsibility for service outcomes, follows issues through closure, and
• communicates status without requiring constant direction.
• Customer focus: Provides responsive, respectful support and translates technical information into clear guidance
• for users and business partners.
• Operational discipline: Works accurately within standards, documents changes and resolutions, and balances
• responsiveness with security and reliability.
• Prioritization and judgment: Assesses urgency and business impact, manages competing demands, and escalates
• appropriately.
• Collaboration: Builds effective working relationships with local teams, manufacturing partners, global IT colleagues,
• and external vendors.
• Adaptability and learning agility: Learns new technologies and processes quickly and remains effective as priorities,
• systems, and business needs evolve.
• Communication: Communicates clearly in writing and verbally with technical and nontechnical stakeholders.
• Continuous improvement: Identifies recurring issues, recommends improvements, and contributes to more reliable
• and efficient IT services.

Education and Certifications

• Bachelor's degree in information technology, computer science, or a related field is preferred. Equivalent relevant

experience and technical training will also be considered.

• Microsoft, CompTIA, Cisco, Veeam, ITIL, or comparable infrastructure and service management certifications are

preferred.

Additional Requirements

• Ability to work on site in Phoenix and provide support to the Nogales facility, including periodic travel based on business needs.
• Ability to participate in scheduled maintenance or urgent support outside normal business hours when required.
• Ability to manage work independently while operating as part of a global IT organization.
• Professional English communication skills; Spanish-language capability is a plus for supporting a cross-border, multi-site user community.

What Success Looks Like

• Local users receive responsive support, infrastructure issues are identified and resolved with appropriate urgency,
• systems remain stable and secure, documentation stays current, and site technology improvements are delivered in
• coordination with business partners, vendors, and the global IT organization.

Equal Opportunity

• Kinematics is committed to providing equal employment opportunities. Employment decisions are based on business
• needs, job requirements, and individual qualifications, without unlawful discrimination. Reasonable accommodations
• are available to qualified individuals in accordance with applicable law.