Offshore GDS Expert (Sabre Only) - Client Support - English Speaker

• Research, build, and price air itineraries in GDS — accurately, and with same-day turnaround
• Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently
• Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones
• Issue tickets and perform full quality control — fare, ticket, invoice, seat assignments, and special requests — on every booking
• Process refunds, exchanges, and reissues accurately and in line with standard procedure
• Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly
• Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary
• Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests
• Keep bookings and files airtight — accurate, timely documentation in TMT, internal trackers, and Excel reports
• Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution

 

• GDS ticketing experience (ADX and/or Sabre)
• Airline fare and contract knowledge (published, net, and contract fares)
• Oral and written English fluency
• Proven ability to identify and communicate upsell opportunities in a consultative manner
• Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes
• Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure
• Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously
• Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)

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• All your information will be kept confidential according to EEO guidelines.