Deputy Manager - HR

KEY RESPONSIBILITIES WILL INCLUDE

 

• Recruitment

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• Partnering with Hiring Managers and Recruitment to ensure quality placements (bulk & leadership positions)

 

• Employee Induction & On-boarding
• Induction and On-boarding of new hires
• Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition

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• Employee Engagement
• Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

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• Talent Management
• Partnering with Operations to ensure that:
• Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
• Probation is effectively managed with all new starters
• Retention Management
• Partnering with Operations to:
• Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues
• Identifying and addressing barriers to retention 
• Conducing exit interviews and post-exit follow-ups and reporting on trends
• Assisting with the effective redeployment of employees (when applicable)
• Partnership Management
• Developing and maintaining effective partnerships with internal stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)
• HR Administration, Analytics & Reporting :
• Compiling, maintaining and analysing HR analytics in order to optimize decision-making
• Facilitating efficient, timeous and accurate HR & IR administration & documentation
• HR Operational Plans & Projects
• Providing input to the overall People Plan for the IBU
• Implementing operational action plans to meet business needs
• Implementing various HR project plans and initiatives to achieve agreed objectives

Matric

Experience Required

• Proven experience in an HR Generalist role (preference will be given to candidates with HR experience in contact centres within the BPO industry)
• Experience in and a sound understanding of best practices in the following categories:

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• Employee Relations
• HR Administration
• HR Analytics
• Recruitment & selection for bulk positions (including exposure to competency-based selection tools)
• Induction & On-boarding
• Employee Engagement
• A solid working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
• A sound working knowledge of all SA labour legislation