Lead Associate - Collections ( French ) - Experience Minimum 3 Years - Pune - Magarpatta - Night Shifts ( 05:30 PM - 02:30 AM )

The ideal candidate will have prior experience in a contact center or customer care environment, and will be responsible for managing accounts receivable, resolving billing issues, and ensuring timely collection of outstanding balances from French-speaking customers.

Key Responsibilities

• Contact French-speaking customers via phone, email, and other channels to collect outstanding payments.
• Handle inbound and outbound calls related to billing inquiries, payment arrangements, and account status.
• Maintain accurate records of customer interactions and payment commitments.
• Collaborate with internal departments (Customer Service, Billing, Finance) to resolve disputes and escalate issues when necessary.
• Meet or exceed monthly collection targets and KPIs.
• Ensure compliance with company policies and regulatory requirements.
• Provide exceptional customer service while maintaining a firm approach to collections.

Required Skills & Qualifications

• Fluency in French and English (spoken and written) is mandatory.
• 3 years of experience in collections, customer service, or contact center operations.
• Strong communication and negotiation skills.
• Ability to work independently and manage time effectively.
• Familiarity with CRM systems and MS Office tools.
• Willingness to work US shifts (night hours).

Preferred Qualifications

• Experience in B2B or B2C collections.
• Knowledge of billing systems and financial processes.
• Exposure to international customer interactions, especially in North America or Canada.

Bachelors degree

• Candidate should be comfortable with Night Shifts ( 05:30 PM - 02:30 AM )
• Need minimum 3 years of experience