Seasonal Game Day Operations Coordinator

The NFL Digital Media Technical Operations team is seeking a coordinator to assist with supporting digital apps and platforms. Focus will be on live video streaming experiences on web browsers, mobile phone, tablet and connected tv apps on game days. This person will be expected to immerse themselves within the details of all digital products and become a communication hub for operational activities. This person should have strong communication skills and confidence in a fast-paced environment. This position will communicate with product management, technology, and business development. The role will report directly to the Senior Product Operations Manager.

Responsibilities

• Clubs preseason live game support, live stream validation, monitoring, triage, escalation, and platform checks.
• Coordinate and monitor daily operational activities to ensure they are carried out efficiently and according to established procedures for Product Operations team.
• Validate and check CTV, mobile, tablet and web devices for live streaming of games and shows supporting content and advertising requests.
• Ensuring that the live stream plays properly in all relevant DMAs during game window, on desktop (Preseason), mobile web & mobile app (Preseason & Regular Season)
• Managing the triage, escalation and resolution of Business Development and fan reported issues in real-time on Game Days
• Duties will also include answering messages sent into NFL.com by fans, which requires knowledge about how the site feature’s function. Offer fans in-depth tier 2 technical support on own and operated products.
• Provide support to our direct-to-consumer such as NFL+ and Digital products by processing subscription renewals, refunds, and cancellations.
• Help process NFL