Account Manager

Role Purpose

To manage and grow a portfolio of corporate clients within the white-collar segment, driving revenue through the placement of professional and managerial-level talent across key sectors, while ensuring exceptional client experience and long-term partnership retention.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned corporate accounts, building strategic and trusted relationships with HR Directors, Talent Acquisition Managers, and C-level stakeholders.
• Conduct regular business reviews to assess service satisfaction, identify new opportunities, and strengthen client loyalty.
• Proactively anticipate client needs and provide tailored manpower solutions aligned with their business objectives.

Business Development & Revenue Growth

• Identify and pursue upselling and cross-selling opportunities within existing accounts.
• Develop and present commercial proposals, contracts, and SLAs in line with company pricing and margin policies.
• Achieve and exceed individual monthly and annual revenue targets.

Talent Fulfillment Coordination

• Work closely with the Recruitment and Operations teams to ensure timely delivery of qualified white-collar candidates across functions such as Finance, HR, Sales, Marketing, Engineering, and Administration.
• Monitor candidate shortlisting, interview scheduling, offer management, and onboarding to ensure a seamless client experience.
• Handle replacement requests, escalations, and performance issues professionally and promptly.

Market Intelligence

• Stay updated on white-collar talent market trends, salary benchmarks, and competitor activities.
• Provide clients with advisory insights on hiring strategies, compensation, and workforce planning.

Reporting & CRM

• Maintain accurate and up-to-date CRM records including pipeline activities, client communications, and placement data.
• Submit weekly and monthly performance reports covering revenue, pipeline status, and client health.
• Bachelor's degree in Business Administration, Human Resources, or a related field
• 3–5 years of experience in account management within HR services, staffing, or recruitment
• Proven track record in managing white-collar accounts across professional sectors
• Strong knowledge of Saudi labor market and Saudization regulations
• Excellent negotiation, communication, and presentation skills in Arabic and English
• Proficiency in CRM systems and MS Office Suite