Solution Architect

Roles & Responsibilities

• Design the comprehensive solution architecture for the entire ITAM suite (HAM Pro, SAM Pro, Contract Management).
• Design the comprehensive solution architecture for the most common ITOM modules (CMDB, Discovery, Svc Mapping, Event Management)
• Define the data governance model for asset information, ensuring data quality and integrity.
• Define strategic solutions to incorporate CMDB & ITOM information into ITSM Operations to automate & optimize ITSM processes.
• Architect the integration strategy with all relevant systems, including End- Point management, Security, IAM, and discovery tools.
• Develop a strategic roadmap for expanding CMDB & ITAM capabilities to include all facets of Asset Management, Cloud, and Infrastructure
• Ensure the ITOM & ITAM architecture supports financial reporting, compliance audits, and cost optimization initiatives.
• Advise concerned stakeholders on best practices for asset management, configuration management, and the business value of the ServiceNow platform.
• Experience: A minimum of 8 years of hands-on experience with the ServiceNow platform.

Certifications

• ServiceNow Certified System Administrator (CSA) - Required.
• Certified Implementation Specialist (CIS) in at least one of the core module areas (e.g., ITSM, ITOM, CMDB, ITAM, CSM, SecOps) - Required.
• Certified Application Developer (CAD) - Highly Preferred.
• Technical Skills: Deep expertise in JavaScript, Glide APIs, REST/SOAP integrations, Flow Designer, and other ServiceNow Core Components.
• Methodology: Proven experience working in Agile/Scrum development environments.
• Soft Skills: Excellent communication, problem-solving, leadership, and stakeholder management skills.