Operations Controller (JR)

Your mission

As an Airline Operations Controller, you will play a key role in ensuring the resilience and efficiency of Cargolux’s global operations. Your responsibilities will include:

• Maintaining operational stability and executing our traffic program in line with safety, regulatory and commercial priorities.
• Leading decision-making during irregular operations, balancing safety, customer commitments, and cost efficiency.
• Optimizing aircraft utilization and network performance within a 72-hour horizon.
• Managing disruptions by developing and implementing recovery strategies that protect schedule integrity and cargo flows.
• Coordinating across departments (Dispatch, MCC, Crew Control, Network and Ground Ops) to ensure seamless operations.
• Applying regulatory expertise on EASA Air OPS, ICAO, IOSA, ATFM and Eurocontrol processes.
• Monitoring and implementing traffic decisions within a 72-hour window.
• Acting as a senior decision-maker during disruptions.
• Contributing to the strategic evolution of the IACC beyond day-to-day operations.

Essential Requirements For The Position

You are a decisive, analytical leader who thrives under pressure and can influence stakeholders across a global network. Ideally, you will have:

• 5–7+ years' experience in airline operations control, network control, or dispatch (cargo experience preferred);
• Deep knowledge of EASA, ICAO, IOSA and global operational control requirements.
• A strong understanding of ATFM, Eurocontrol and airspace management.
• Proficiency in IACC systems (AIMS, Lido, SITA Mission Watch, TWC Fusion or similar).
• Excellent communication and stakeholder management skills.
• Fluency in spoken and written English. Knowledge of a second European language would be an advantage.
• Ability to work in a team and adapt quickly and effectively to changing conditions.

Preferred

• Flight Dispatch License / FOO license.
• Air Traffic Control or Flight Operations background.
• Experience in airport ground handling.
• Knowledge of meteorology, aerodynamics, and aircraft performance.
• Experience in technical, crew or fleet planning.
• Familiarity with airline manuals and operational processes.
• Experience in strategic network operations for all-cargo or express carriers.
• Familiarity with SMS processes and continuous improvement initiatives.

Working Conditions

• Full-time, permanent position based in Luxembourg.
• A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will berequired in case of positive selection.
• Operates in a 24/7 global control environment with rotating shifts. (28-day roster periods, 160 hours per period, max. 48 hours per week).