Collections Executive - Retail MFB - Collections - Wanaparthy - Krishna Devaraya Nagar - J Grades

Key Objective of the Job

• To drive the collection process of receivables across multiple sources thereby reducing the total outstanding

• and the associated average number of days while continuing to make efforts to keep the client partnership
• intact.

Major Deliverables

• Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial

situation while still satisfying the debt.

• Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area,

bucket-wise & DPD wise as well as focus on non-starters.

• Provide efficient customer service regarding collection issues, process customer refunds, process, and

review account adjustments, resolve client discrepancies and short payments

• Monitor and maintain customer account details for non - payments, delayed payments, and other

• irregularities, making customer calls, account adjustments, small balance write off, customer reconciliations
• and processing credit memos where necessary.

• Ensure customer files are updated, recording times and dates that contact has been made and noting

information that customers have received about their debt.

• Trace defaulters and assets in coordination with the agency’s tracing team and suggest remedial course of

action.

• Identify defaulting accounts and investigate reasons for default while continuing to make efforts to maintain

a healthy relationship with the customer.

• Enlist the efforts of sales and senior management when necessary to accelerate the collection process

• including supporting the collection manager (court receiver) in repossessing assets and seeking legal and
• police support where required.

• Ensure compliance to all Audit / regulatory bodies as well as policies and procedures of the company.

Educational Qualification: Graduate