OMAP Case Manager

JOB SUMMARY

• This position provides case management services to Homeless Veterans, Veterans at risk of
• Homelessness, and their families through the Operation Military Assistance Program (OMAP),
• coordinating the provision of VA benefits and other public benefits, temporary financial
• assistance, and supportive services needed to enable clients to obtain and/or maintain
• housing stability.

• Receive referrals of potential clients, Conduct Initial Client Visist (ICV) for eligibility, and

• determine and document program eligibility based on SSVF criteria for admission to OMAP
• (veteran status, income status, and housing status).

• Conduct assessments of the needs of eligible applicants, assist clients to set goals, develop

• together with client’s individualized housing stability plans, and monitor progress made on
• the plans.

• Recertify the eligibility of program participants on a periodic basis as required by SSVF

regulations.

• Work with regional, state, and local VA programs, including hospitals, outpatient clinics, VET

• centers, and Veterans Benefit Units, to coordinate the provision of VA benefits identified in
• the client’s housing stability plan.

• Maintain contact with established local resources and locations, including local veterans’

organizations, to identify potential program participants.

• Work with state and local not-for-profit agencies and other community-based organizations

• to coordinate the provision of other public benefits and services identified in the client’s
• housing stability plan.

• Coordinate the provision of other supportive services and temporary financial assistance

• (including rental assistance, utility fee and deposit payment assistance, moving costs,
• emergency supplies, and transportation and child care assistance) identified in the client’s
• housing stability plan.

• Act as a client advocate to resolve emergency problems and assist clients in crisis situations.
• Maintain case records on all program participants in accordance with professional standards

• and enter client-specific information into the Homeless Management Information System as
• required by the VA.

Requirements

DUTIES AND RESPONSIBILITIES

• Within the limits of the Agency’s programs, policies, and procedures, the OMAP Case Manager is
• responsible for and has commensurate authority to perform the duties listed below. He/she
• is directly responsible to the Program Coordinator. Performance of these duties requires
• regular supervision.

• Make initial person-to-person contact with applicants referred for services within 24

hours.

• Determine and document each applicant’s eligibility for OMAP within 2 working days of

the initial person-to-person contact with the client.

• Conduct an assessment of each eligible client’s needs upon acceptance into OMAP.
• Together with the client, develop a housing stability plan during Initial Client Visit (ICV).
• Maintain person-to-person contact with each active client at least once every 10 working

days until the case is closed.

• Enter all client-specific data into the Homeless Management Information System in

• compliance with SSVF requirements for accuracy, consistency, and timeliness (e.g., upon
• client entry into OMAP, upon exit from OMAP, and immediately following each case
• management contact .

• Within 90 days of employment, build a caseload of 25 veterans/families and maintain an

active caseload of 25 veterans/families thereafter.

• Provide case management services to an estimated total of 62.5 veterans/families during

the course of a year.

QUALIFICATIONS

• A Bachelor’s degree from an accredited school of higher education. (preferred)
• Veteran preferred (not required)
• At least two years of experience working with veterans/families.
• At least two years of experience working with very low-income individuals/families.
• The ability to establish positive relationships with potential program participants and
• their families.
• The ability to establish and maintain relationships with local collaborative partners outside the
• agency in a professional manner, with full use and practice of confidentiality of case material and
• Agency practice.
• Knowledge of the resources available in the community to serve veterans and their families.
• The ability to work independently and to take directions.
• The ability to express and communicate ideas and knowledge clearly with reasonable
• organization and conciseness.
• The ability to organize one’s time and effort to meet assigned situations and work demands.
• The ability to recognize, understand, and control one’s biases.

PHYSICAL AND OTHER REQUIREMENTS OF POSITION

• This position requires the ability to perform a broad range of activities. The position requires full
• range of motion, including manual and digital dexterity and hand-and-eye coordination. The
• position requires vision, speech and hearing capacity which is corrected to normal range, or
• special accommodations made which are sufficient for the completion of assigned tasks.
• The position requires work while seated at a desk, including the use of a computer. The
• position requires the ability to lift 30 pounds. The position requires occasional work under
• stressful conditions and during irregular hours.
• Duties on occasion require extended periods of working outdoors. Must have the ability to
• stand and walk for extended periods.
• The position requires the ability to drive and regular access to a reliable automobile.

TRAINING EXPECTATIONS AND OPPORTUNITIES

Within the first three months of hire, all new employees will receive orientation to

• The organization’s mission, philosophy, goals, and services
• The organization’s role within the community
• The organization’s personnel manual
• The lines of accountability and authority within the organization
• The cultural and socioeconomic characteristics of the population their program serves

All staff who have regular direct contact with clients will receive training on legal issues, including

• Mandatory reporting and the identification of clinical indicators of suspected abuse and

neglect

• Reportable criminal behavior, including criminal, acquaintance, and statutory rape
• Issues and responsibilities related to the “duty-to-warn”
• The organization’s policies and procedures on confidentiality and disclosure of service

recipient information, and the penalties for violations of these policies and procedures

• The legal rights of service recipients
• Sensitivity to service populations and socio-economic issues.

• All staff who handle client case records will receive training on proper documentation techniques
• and the maintenance and security of case records.
• All staff who have regular direct contact with clients will receive training on the following topics,

as needed, to be determined by the Case Manager and their supervisor

• Establishing rapport and responsive behaviors with service recipients
• Identifying the needs of individuals and families in crisis, including special service needs

of victims of violence, abuse, and/or neglect, and the needs of their family members

• Identifying the basic health and medical needs of the service population
• Procedures for working with foreign language speakers and persons with communication

impairments

• Public assistance and government subsidies
• How to advocate on behalf of clients and their families and how to empower service

recipients and their families to advocate on their own behalf

• Understanding differences within the organization’s service populations, including:
• Interventions that address cultural and socioeconomic factors in service delivery
• the role which cultural identity plays in motivating human behavior
• bias and discrimination
• the need for normalizing experiences and social inclusion

ACCOUNTABILITY : This position reports directly to the OMAP Program Coordinator