Event Guest Services Representative - Soundwaves

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Entertainment Operations Manager, the incumbent is responsible for greeting all guests for any events.

• Continually exceed guest expectations for service and satisfaction in all areas of the event experience.
• Have a thorough knowledge of all seat locations, concessions, restrooms, Merchandising, and all other pertinent areas within HRL.
• Greet guests and scan tickets and / or escorts guests to their proper assigned seats.
• Acknowledges all guest related issues and reports to Supervisor.
• Maintains a clean, safe, & healthy work environment while enforcing all of HRL policies and procedures.
• Perform other duties as assigned.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Employee must stand during entire shift.
• Occasionally must walk on stairs.

QUALIFICATIONS

• High school diploma or GED preferred
• 1 year of customer service experience
• Must be able to stand entire shift and walk up and down bleacher steps
• Work is primarily nights and weekends when shows are scheduled

BENEFITS INCLUDE

• 401K with match
• Earned Sick Pay
• Holiday Pay
• Free Meals, Free Uniforms, Free Parking
• Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate $16.00