Clerk Typist 2

As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 92,000 residents. New Westminster is rich in history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to achieve its strategic vision. We have earned a proud reputation for civic leadership, service delivery, and outstanding employee relations. We are looking for a proactive, detail-oriented, and customer focused administrative professional to join the Engineering and Public Works administrative team as a Clerk Typist 2 for on an auxiliary basis. In this key role, you will provide essential day-to-day administrative and customer support services including: • Provide front-line customer service at the counter and by phone, offering guidance on regulations, procedures, permit applications, and system entries in Tempest. • Process and issue engineering permits; monitor shared inboxes and maintain tracking systems. • Log, track, and coordinate service requests, and respond to public inquiries in a timely manner. • Prepare, format, and proofread correspondence and a variety of documents. • Maintain accurate physical and electronic records, including filing, logging, and data management. • Coordinate mail-outs using mail merge tools. • Process purchase requisitions, orders, and invoices. • Handle internal service requests efficiently. • Manage office supply inventory and oversee ordering processes. • Prepare and process confidential and non-confidential materials, ensuring proper records maintenance. • Perform additional administrative and operational duties as required. If you have the following characteristics and qualifications, we want to hear from you! • Grade 12 including or supplemented by courses related to office and business administration (preferably taken as a part of a certificate or diploma program) plus sound related experience or equivalent combination of training and experience. • Ability to process confidential matters and materials and to perform duties with tact and diplomacy. • Ability to provide information and assistance within defined limits, explain processes and procedures. • Experience with various social media platforms including Facebook and Twitter is considered an asset. • Superior communication skills, both verbal and written with a working knowledge of business English, composing correspondence and proofreading skills. • Considerable working knowledge of modern office practices and procedures. • Ability to deal effectively with the public, employees, developers, and officials, in supplying information and assistance; and to provide exceptional customer service. • Ability to complete the minute taking process through formatting/completion and distribution. • Extensive clerical aptitude and the ability to operate a variety of common office equipment and working knowledge of software including Microsoft Office applications including Word, Outlook, and Excel. (Minimum typing speed of 55 wpm). • Experience with Tempest and Prospero is considered an asset. • Experience with JD Edwards and KRONOS is considered an asset. • Ability to perform complex and time sensitive clerical assignments with accuracy. • Ability to prepare, maintain and control a variety of records, files and related data. • Ability to compose non-routine correspondence, and prepare reports and related material independently. • Ability to prepare moderately complex tabulations and computations. • Ability to work independently and effectively under pressure. • Ability to pass and maintain a clear Police Information Check.