Account Manager (Strategy & Client Growth)

ABOUT US

Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.

ABOUT THE ROLE

We are seeking an experienced, growth-minded Account Manager to lead client relationships, drive creative strategy, and transform transactional client projects into predictable, long-term monthly retainers.

KEY RESPONSIBILITIES

• Strategic Relationship Management (45%):
• Owning the day-to-day client relationship.
• Act as the primary strategic advisor for a portfolio of clients through understanding the client’s business goals.
• Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
• Navigate high-level client friction and build deep, executive-level trust.
• Translate paid social performance data (Meta, TikTok, YouTube) into high-impact creative briefs and winning ad concepts.
• Retention, Expansion & Retainer Growth (45%):
• Own Net Revenue Retention (NRR) targets across your client roster.
• Identify retention risks early and build proactive expansion roadmaps for each account.
• Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers.
• Partner with internal Creative Strategists to spot high-performing ad hooks/angles and sell through creative iterations, remix bundles, and whitelisting.
• Production Oversight & Alignment (10%):
• Maintain high-level visibility on project milestones via project manager.
• Ensure client expectations are aligned with internal production realities without getting dragged into daily execution weeds.

WHO YOU ARE

• 3+ years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency.
• Deep understanding of the paid social landscape (Meta & TikTok ad mechanics, hook rates, hold rates, and performance levers).
• Proven track record of growing client accounts and closing retainer renewals.
• Exceptional written and spoken English with elite presentation skills.

WHAT WE OFFER

• Standard Creative Milkshake Stipends (mental health, healthcare & internet)
• Remote-first & flexible work culture
• Generous PTO
• A collaborative, creative, ridiculously fun team
• Learning & career development

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