Project Manager (Operations & Delivery)

ABOUT US

Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.

ABOUT THE ROLE

We are seeking an exceptionally organized, detail-oriented Project Manager to lead workflows and project delivery across our creative production engine.

KEY RESPONSIBILITIES

• Project Management & Delivery Oversight (70%):
• Turning briefs into clear delivery plans and timelines.
• Manage the full production pipeline inside ClickUp: briefs, timelines, dependencies, and approvals.
• Keep creative, scripting, casting, production, and post-production teams aligned on deadlines and deliverables.
• Ensure every project stays on schedule and within scope, escalating bottlenecks when needed.
• Maintain clean documentation: agendas, call notes, summaries, client approvals, and asset delivery checklists.
• Operational Client Communication & Coordination (20%):
• Provide regular, structured operational updates to clients regarding shoot timelines, delivery ETAs, and asset approvals.
• Manage client feedback and revision cycles efficiently, keeping project scope protected and expectations aligned.
• AM Alignment & Account Enablement (10%):
• Partner closely with Account Managers to surface operational blockers, timeline shifts, or capacity constraints early.
• Identify potential delivery risks and highlight workflow efficiencies or expansion opportunities to the AM team.

Who You Are

• 2+ years of Project Management / Creative Operations experience at a digital agency, performance creative shop, or remote production team.
• ClickUp User: Deep proficiency in building views, custom fields, dependencies, and tracking task workflows inside ClickUp or similar agency management tools.
• Production & UGC Awareness: Strong familiarity with social ad production stages (briefing/ creator casting/ video editing/ revisions) and digital video formats (Meta, TikTok).
• Process-Driven & Detail-Obsessed: Type-A organizational skills with a relentless focus on accuracy, deadlines, and proactive communication.
• Strong English Communication: Clear, professional written and verbal English skills for cross-functional alignment and client updates.

What We Offer

• Standard Creative Milkshake Stipends (mental health, healthcare & internet)
• Remote-first & flexible work culture
• Generous PTO
• A collaborative, creative, ridiculously fun team
• Learning & career development

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