Customer Experience Development Specialist

Southern Company Gas is looking for a Customer Development Specialist. The position will provide support for the CX Development Manager. This position is responsible for analyzing business operations and processes to identify developmental opportunities for Customer Experience professionals while also creating alignment on customer experience initiatives that support employee growth, development, and engagement. The role requires proficient functional and technical skills in presentation design, data visualization, and communications to create executive-level materials, reports, and engagement tools. This position will also coordinate and execute projects and events, working closely with internal and external partners to deliver high-quality results that strengthen employee engagement and customer experience outcomes.

Customer Experience Development III

Education and Experience

Required

• 2-4 years’ experience in employee development or training

Or

• Equivalent academic education and experience

Preferred

• Bachelor’s degree in Business Administration, Human Resources, or related field
• Human Resources, organizational development experience
• Customer Operations or Customer Service experience

Representative Responsibilities

Responsibilities also include formalizing, streamlining, and documenting process and procedures for employee growth, development and engagement initiatives to support employee satisfaction, engagement, and retention. Additionally, the incumbent will be responsible for creating and maintaining a positive, productive, engaged and inclusive work environment.

• Proven ability to develop and implement employee development programs
• Excellent communication, presentation, and facilitation skills
• Strong project management and organizational skills
• Experience in employee development or training
• Reporting, analytical and judgment skills
• Demonstrated time management, planning, and prioritization ability
• Excellent interpersonal skills and comfortability interacting with internal and external customers and stakeholders
• MS Word – intermediate proficiency
• MS Excel - intermediate proficiency
• MS PowerPoint - intermediate proficiency

Customer Experience Development IIII

Education and Experience

Required

• 3-5 years’ experience in employee development or training

Or

• Equivalent academic education and experience

Preferred

• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Communications, or related field
• Customer Operations or Customer Experience background
• Entry-level project management certification - Certified Associate in Project Management (CAPM) or working towards a certification.

Representative Responsibilities

The person in this position will formalize, streamline, and document processes and procedures for employee growth, development, and engagement initiatives to support satisfaction, engagement, and retention. The incumbent will also be responsible for creating and maintaining a positive, productive, and inclusive work environment that aligns with Southern Company’s values and CX culture.

• Proven ability to design, develop, and implement employee development and engagement programs
• Excellent communication, presentation, and facilitation skills
• Strong project management, organizational, and coordination skills with the ability to manage multiple priorities
• Demonstrate ability to create and deliver professional-quality PowerPoint presentations, dashboards, and executive reports
• Experience designing creative materials such as invitations, newsletters, branding signage, photo layouts, and surveys for internal and external audiences
• Proficiency in developing and analyzing reports and dashboards to measure engagement and performance outcomes
• Keen attention to detail and visual design skills to ensure brand consistency and executive-level quality
• Proficient demonstration of time management, planning, and prioritization ability
• Excellent interpersonal skills and comfortability interacting with internal and external customers and stakeholders
• High-level proficiency in PowerPoint (presentation design, visual storytelling), and solid proficiency in Word and Excel
• Proficiency with survey tools and event management platforms (e.g., Microsoft Forms, Qualtrics, Eventbrite, or similar platforms) and graphic design software (e.g., Canva, Adobe Suite, or PowerPoint design tools)
• Proactive and self-motivated; demonstrates initiative and the ability to work independently with minimal supervision