Relationship Executive - Factoring

Our client is recruiting a Relationship Executive – Factoring

Job purpose

The role of the Relationship Executive – Factoring is to manage the customer relationship and sales ledger of a portfolio of SME’s and Corporate clients, ensure that the client risk is mitigated as per company risk appetite, while assuring good customer service and cross sell company’s products.

Responsibilities

Operations

• Manage an average portfolio of 40+ SME’s and Corporate clients.
• Accurately assess and mitigate the risk(transaction and debtor) through applying relevant techniques when recommending financing for each invoice
• Carry out daily financing process within a maximum of 24h
• Ascertain service continuity through system of alternates and appropriate handing over in case of absence
• Regular one to one meetings with Collections Assistants, follow up of the debt recovery process and resolve problems encountered during debt recovery and sales ledger administrative process
• Carry out variance analysis and implement remedial actions to secure company’s exposure as per set procedures.
• Handling of disputes
• Sales ledger administration
• Processing credit limit applications with the credit insurer _ determine whether recourse or non-recourse factoring
• Day-to-day handling of invoices (cross-checking of invoices, attending to financing requirements, etc)
• Ensure sounding and transaction risks techniques are in conformity with contractual terms , company guidelines while commensurate with evolution of clients invoicing methodology
• Identify and report promptly to the Team Leader Factoring Operations transactions that are not respective of contractual obligations
• Coach and support junior staff in their day to day work
• Enhance production rate and profitability of portfolio through relevant audits submitted to the Team Leader Factoring Operations or Senior Manager Factoring and ensure implementations of decisions taken.

Sales and Service

• Meeting existing clients on regular basis
• Client servicing and assistance to clients post-sales
• Reply to and follow up upon clients requests/complaints and correspondence promptly
• Perform any other cognate duties as may be required within the Business Unit

Requirements

Profile

• Degree Holder in relevant field
• At least one year experience in a relevant field