Gaming Live Chat Support / Moderator

# Gaming Live Chat Support / Moderator
> Fuku · George Town, Malaysia · Full-time · Posted 2026-04-24
**Workplace:** on_site
## Description

Gaming Live Chat Support / Moderator

• Why is this role exciting?
• \- Join a growing tech company supporting a fast-paced, digital-first product with global users.
• \- Handle chat-based customer support only — no phone calls or meetings required.
• \- Get hands-on with product education, including creating PowerPoints to guide users on new features.
• \- Enjoy shift-based work with monthly shift and meal allowances for added flexibility.

Responsibilities

• \- Respond to customer queries through live chat professionally.
• \- Provide end-to-end guidance and basic troubleshooting for users.
• \- Help users adopt new features by preparing simple, clear educational content (PowerPoint).
• \- Escalate unresolved or technical issues to the appropriate support.
• \- Stay updated on product changes to deliver accurate information.

Team & Reporting Structure

• \- Reports to: Customer Service Manager.
• \- Cross-functional collaboration with Product & Tech Support Teams.

Must Have

• \- Fluent in Mandarin (spoken & written); other dialect is a bonus.
• \- Strong written communication skills.
• \- At least a Bachelor degree.

Nice to Have

• \- 1+ year in customer service, tech support, or chat-based roles.
• \- Experience creating basic instructional material (e.g., PowerPoint slides).

Work Arrangement & Perks

\- Chat-only role — no phone or in-person customer communication.
\- Monthly shift allowance and meal allowance.
\- 9-hour shifts, structured around customer needs.
## Apply
[Apply at Fuku](https://apply.workable.com/fuku/j/8D9D9CA83A/apply)
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