QuickCode Clinical Success Manager

About Radformation

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable the design of optimal treatments for patients.Our software focuses on three key areas:

Time savings through automation

Error reduction through automated systems

Increased quality care through advanced algorithms and workflows

We are a fully remote, mission-driven team united by a shared goal: to reduce cancer’s global impact and help save more of the 10 million lives it claims each year. Every line of code, every product release, and every conversation with our customers brings us closer to ensuring no patient’s treatment quality depends on where they live.Why this role matters

Radformation specializes in Radiation Oncology workflow automation. Our solutions save clinics time, eliminate planning errors, and enable them to design the optimal treatment for their patients.

Radformation’s QuickCode automated billing QA software compares every charge captured in ARIA and MOSAIQ OIS with smart templates that can review Eclipse TPS plan details, appointments, documents, and account numbers. QuickCode brings automation to billing QA that is customizable to individual clinics’ needs and user-friendly enough for all members of the radiation oncology team to use proactively. QuickCode bridges the knowledge gap between the clinical team and the billing team.

We are looking for a highly motivated individual who has a passion for radiation oncology billing and enjoys a fast-paced environment. The full-time QuickCode Clinical Success Manager will bring their upbeat personality to this role to give presentations to clinics, solve problems on the fly with customers, and proactively call clinics to check in and hear feedback. The QuickCode Clinical Success Manager will help mentor clinics as they join the Radformation community to assist them in establishing the most efficient billing QA workflow and increase standardization. As the QuickCode Clinical Success Manager, you will develop relationships with clinics and incorporate feedback into redefining how to check for appropriate billing. With your clinical coding background, you will be able to teach and improve efficiency in Radiation Oncology clinics throughout the country.

Responsibilities Include

• Work with the sales team to demonstrate Radformation’s QuickCode automated billing QA software to prospective customers
• Evaluate clinical workflows to guide QuickCode configuration to improve efficiency
• Drive customer adoption through implementation and training, establishing sustainable QuickCode workflows
• Troubleshoot customer issues, which could include configuration, documentation, coding, or software errors, independently or with the help of the programming team
• Proactively check in with current customers to hear feedback and share new features
• Host webinars to answer clinics’ questions and highlight features
• Test new versions and provide clinical feedback on the software to aid in development and quality assurance
• Develop training materials to distribute to clinics
• Research new coding guidelines and stay current as updates are released

Required Education and Experience

• Minimum 2 years of clinical experience in radiation oncology and medical coding
• Minimum 2 years of experience with ARIA and/or MOSAIQ OIS
• AMAC ROCC certified or equivalent
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care

Preferred Experience

• 5 years of clinical experience in radiation oncology and medical coding
• 5 years of experience with ARIA and/or MOSAIQ OIS
• Customer service experience

Abilities

• Enthusiastic about learning new technologies and sharing them with the healthcare community
• Thrives with a busy schedule and constant learning environment
• Excels at multitasking and managing multiple projects simultaneously
• Enjoys listening to clinics’ needs and developing relationships with clinical leaders
• Master of coding and radiation oncology clinical workflow
• Ability to maintain a positive attitude in a fast-paced and ever-changing work environment
• Strong organizational skills and ability to work independently
• Highly motivated to help clinicians improve their workflow
• Excellent communication skills, both written and oral
• Non-judgmental personality and welcoming of ideas and feedback