Caseworker - Bilingual

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Caseworker - Bilingual based in Canada.

This role supports patients and customers by helping ensure reimbursement-related requests are handled accurately, efficiently, and with <care.You> will coordinate documentation, case updates, follow-ups, and communications throughout the reimbursement process.The position offers the opportunity to resolve routine issues, identify workflow gaps, and help reduce delays that may affect access to <services.You> will collaborate with internal and external stakeholders to clarify requirements and move cases toward resolution.The role also involves maintaining accurate records and monitoring trends to strengthen operational visibility and service <quality.As> part of a collaborative and service-focused environment, you will contribute to process improvements and more scalable support solutions.This is a strong opportunity for a bilingual professional with experience in healthcare support, reimbursement, case coordination, or customer operations.

Accountabilities

• Support reimbursement processes by ensuring coverage-related requests are handled accurately, consistently, and within appropriate timelines.
• Coordinate benefits documentation, case updates, follow-ups, and reimbursement communications to keep cases progressing efficiently.
• Review and resolve routine reimbursement issues, documentation gaps, and workflow exceptions to minimize delays and support positive access outcomes.
• Maintain complete and accurate case records, reimbursement documentation, and system updates to ensure reliable operational tracking and reporting.
• Monitor reimbursement trends, recurring issues, and escalation indicators to identify opportunities for proactive resolution and service continuity.
• Collaborate with internal and external stakeholders to clarify reimbursement requirements, exchange relevant information, and facilitate case resolution.
• Contribute to process improvements, workflow enhancements, and operational readiness initiatives that improve the scalability and effectiveness of reimbursement support services.

Requirements

• High school diploma, GED, or equivalent professional experience.
• At least 2 years of experience in reimbursement support, patient services, customer operations, healthcare support, case coordination, claims support, or a related field.
• Bilingual communication skills appropriate for supporting diverse customers and stakeholders in Canada.
• Strong organizational skills with the ability to manage multiple cases, documentation requirements, and follow-up activities accurately.
• Good attention to detail and the ability to identify missing information, workflow issues, and potential escalation points.
• Effective written and verbal communication skills, with the ability to work collaboratively with both internal and external stakeholders.
• Comfortable working with case management, customer relationship management, or other operational systems and maintaining accurate records.
• A proactive, service-oriented mindset with the ability to resolve routine issues while escalating more complex matters appropriately.
• Certification or additional training in reimbursement support, patient access, customer support, service management, CRM systems, or process improvement is considered an asset.

Benefits

• Competitive compensation and a comprehensive benefits package.
• Medical, dental, and vision coverage.
• Resources supporting physical, emotional, financial, and social well-being.
• Family-focused support programs, which may include backup dependent care, adoption assistance, family-building support, and caregiver resources.
• Behavioral health and mental wellness resources.
• Paid parental leave and paid caregiver leave.
• Training and professional development opportunities.
• Mentorship programs and opportunities to participate in employee resource groups.
• Volunteer and community engagement opportunities.
• A supportive and inclusive work environment focused on employee growth and well-being.
• Full-time remote work opportunity based in Quebec, Canada.