EHR Implementation Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EHR Implementation Manager based in the United States.

Join a customer-focused healthcare technology team responsible for delivering impactful implementations that improve how organizations manage clinical intelligence and healthcare workflows. In this role, you will lead end-to-end implementation projects, helping customers successfully integrate solutions with their electronic health record systems and achieve operational goals. You will collaborate with cross-functional teams across product, engineering, customer success, data, and clinical operations to deliver seamless onboarding experiences. This position offers the opportunity to combine healthcare expertise, technical problem-solving, and project leadership while directly influencing customer outcomes. Ideal for an experienced implementation professional, this role provides a dynamic environment where innovation, collaboration, and continuous improvement are highly valued.

Accountabilities

Lead the complete implementation lifecycle for new customers and platform expansions, ensuring projects are delivered on schedule, within scope, and with strong customer satisfaction.

Act as the primary project manager for implementation initiatives by managing timelines, milestones, risks, dependencies, and stakeholder communication.

Collaborate with Sales, Customer Success, Product, Engineering, Data Governance, and Clinical Operations teams to ensure successful customer onboarding and solution delivery.

Represent customer needs during technical and product discussions by translating business requirements into actionable implementation plans.

Manage EHR integration workflows, including FHIR and custom API implementations across major healthcare platforms such as Epic, Cerner, and athenahealth.

Partner with technical teams to validate data flows, confirm system configurations, and ensure integrations align with customer workflows and operational requirements.

Troubleshoot implementation challenges by coordinating with internal teams and customer stakeholders to identify solutions and remove blockers.

Monitor implementation performance, customer satisfaction metrics, and delivery capacity while identifying opportunities to improve processes and documentation.

Provide feedback to Product and Engineering teams based on customer insights, implementation experiences, and emerging healthcare technology trends.

Requirements

• Bachelor’s degree in Health Administration, Computer Science, Information Systems, Business, or a related field preferred.
• 3–5+ years of experience managing SaaS or healthcare IT implementations, preferably in customer-facing roles.
• Proven experience leading cross-functional teams through requirements gathering, implementation planning, testing, and go-live execution.
• Strong understanding of healthcare integration standards, including HL7, FHIR, and RESTful APIs.
• Hands-on experience integrating with major EHR platforms such as Epic, Cerner, athenahealth, or similar systems.
• Experience with software implementation processes, user acceptance testing, quality assurance, and issue resolution.
• Familiarity with healthcare workflows, clinical operations, billing processes, and claims environments.
• Strong project management skills with experience using tools such as Jira or similar platforms.
• Excellent communication and problem-solving abilities, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Ability to work effectively in a remote, fast-paced environment while managing changing priorities and multiple customer initiatives.

Benefits

• Competitive salary package
• Medical, dental, and vision insurance coverage
• 401(k) retirement plan with employer matching
• Generous paid time off (PTO) plan
• Remote work flexibility
• Opportunity to work on innovative healthcare technology solutions
• Collaborative environment with exposure to healthcare, SaaS, and enterprise implementation projects
• Career growth opportunities through continuous learning and cross-functional collaboration