Customer Success Manager (Enterprise), Max

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager (Enterprise), Max based in United States.

This is a high-impact enterprise customer success role focused on building strategic partnerships with complex, high-value <accounts.You> will manage a portfolio of approximately 35 enterprise customers and become a trusted advisor to senior stakeholders.The role combines relationship management, product adoption, data analysis, project management, and commercial <growth.You> will uncover customer needs, recommend solutions, and help organizations maximize the value of their technology investments.Working in a fast-paced, collaborative environment, you will partner across teams to solve complex challenges and improve the customer <experience.You> will also contribute to expansion opportunities through thoughtful upselling and cross-selling <strategies.As> a mentor and strategic contributor, you will help strengthen customer success practices across the broader organization.

Accountabilities

• Manage a portfolio of approximately 35 high-touch enterprise customer accounts, developing strong relationships and ensuring ongoing customer success.
• Regularly engage with customers to understand product usage, business priorities, challenges, and opportunities for greater value realization.
• Build and maintain senior-level relationships while delivering a premium, consultative customer experience with confidence and professionalism.
• Coach customers on product best practices and identify features, services, and solutions that can better support their business objectives.
• Resolve complex customer challenges by developing creative, strategic solutions and coordinating with internal teams when necessary.
• Analyze customer engagement data and key performance indicators to identify trends, opportunities, risks, and actionable insights.
• Identify and organize accounts around appropriate upselling and cross-selling opportunities while maintaining a customer-first approach.
• Partner with internal teams to continuously improve customer-facing processes, products, and overall experience.
• Manage multiple initiatives simultaneously while maintaining strong attention to detail, follow-through, and accountability.
• Mentor new team members and serve as a resource for colleagues outside the enterprise customer success function.

Requirements

• 4+ years of combined account management, project management, customer success, or another customer-facing professional experience.
• Demonstrated ability to manage multiple complex projects or customer relationships simultaneously while maintaining strong organization and attention to detail.
• Strong analytical and problem-solving capabilities, including an interest in interpreting customer data and performance metrics.
• Excellent verbal and written communication skills, with the executive presence needed to engage confidently with senior customer stakeholders.
• Ability to quickly understand complex products, learn new concepts, and translate customer challenges into practical solutions.
• Self-motivated and comfortable operating independently in an entrepreneurial, fast-paced environment.
• Strong collaboration, leadership, and interpersonal skills, with the ability to motivate others and build productive relationships across teams.
• Customer-focused mindset with the adaptability, judgment, and creativity needed to handle evolving priorities and complex situations.
• Willingness to travel nationwide up to approximately 15% of the time.

Benefits

• Competitive U.S. base salary ranging from $86,600 to $139,000, depending on geographic zone, experience, skills, qualifications, and other relevant factors.
• Eligibility for a variable commission plan, along with equity as part of the broader compensation package.
• Flexible time off and support for autonomous work.
• Comprehensive onboarding, leadership development, learning opportunities, and career-growth programs.
• Recognition programs, including peer-nominated awards and other employee recognition initiatives.
• Company-paid medical, dental, and vision coverage, including employer-paid options and dependent coverage.
• FSA and HSA options, 401(k) matching, and telehealth resources.
• Family and life-stage benefits, including parental leave, fertility services, surrogacy and adoption reimbursement, maternity support, and breast milk shipping.
• Additional benefits such as pet insurance, legal advisory services, financial planning tools, and wellness resources.
• Remote work environment with a collaborative, supportive culture focused on professional development and meaningful impact.