Analista de Atendimento ao Cliente

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Atendimento ao Cliente based in Brazil.

This is an opportunity for a customer-focused professional to support new business development within the areas of family holding structures and succession <planning.You> will interact directly with clients, understand their needs, explain available services, and help clarify commercial and legal questions.The role combines customer service, relationship management, communication, and commercial support in a specialized legal <environment.You>’ll be expected to communicate complex topics clearly while creating a positive and trustworthy client experience.The position offers an opportunity to develop your knowledge of corporate and succession-related matters while working closely with a high-performance team.A proactive, empathetic, resilient, and results-oriented approach will be important for success.The role is fully remote and provides flexibility alongside performance-based earning potential.

Accountabilities

• Interact with prospective and existing clients to understand their needs and provide clear, professional guidance regarding available services.
• Support the generation of new business opportunities related to family holding structures and succession planning.
• Discuss service conditions with clients, answer questions, and help prospects understand the value and scope of the solutions offered.
• Provide attentive, empathetic, and consultative customer service throughout the interaction and commercial journey.
• Build trust and maintain strong relationships with clients through active listening and clear communication.
• Support commercial conversations and negotiations, helping move qualified opportunities forward.
• Identify client needs and communicate relevant information to internal teams when additional support or expertise is required.
• Contribute to a high-performance environment focused on service quality, efficiency, innovation, and continuous improvement.
• Apply ethical, objective, and results-oriented practices when interacting with clients and supporting business development.

Requirements

• Bachelor's degree in Law.
• Basic knowledge of Corporate Law / Direito Societário.
• Clear and effective verbal and written communication skills.
• Strong active listening and empathy, with the ability to understand and respond appropriately to client needs.
• Advanced negotiation and persuasion skills.
• Strong commitment, resilience, and ability to remain effective in challenging or high-pressure situations.
• Intermediate proactivity and willingness to take initiative.
• Results-oriented mindset and ability to work toward defined goals.
• Ability to learn quickly and develop knowledge in family holding structures, succession planning, and related legal services.
• Strong interpersonal skills and the ability to establish trust with clients.
• Confidence and adaptability when handling commercial conversations.
• Ethical, professional, and responsible approach to client interactions.
• Interest in continuous professional development and working in a high-performance environment.

Benefits

• 100% remote work, providing flexibility and support for a healthy work-life balance.
• Performance-based bonuses tied to the achievement of established goals.
• Opportunity to develop expertise in family holding structures, succession planning, and corporate law.
• Exposure to client-facing activities and new business development.
• High-performance environment focused on excellence, innovation, creativity, and continuous improvement.
• Opportunity for professional growth within a specialized legal and business environment.