International Corporate Contractor - Customer Service Representative I

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an International Corporate Contractor - Customer Service Representative I based in United States.

This remote contract role supports high-profile customers by coordinating on-demand and scheduled language service <requests.You> will serve as a key point of contact, delivering clear, efficient, and professional support through video and audio channels.The position combines customer service, call intake, scheduling, documentation, and issue routing in a fast-paced <environment.You> will help ensure consistently high call quality while maintaining accurate records in proprietary systems.Success requires strong communication, attention to detail, accountability, and a genuine commitment to customer satisfaction.The role is designed for an independent professional who can thrive in a decentralized, home-office environment.Please note: this is an international contractor position, and applicants must be located outside the United States.

Accountabilities

• Facilitate video and audio intake calls, providing responsive customer support while accurately triaging and routing requests.
• Coordinate on-demand and scheduled language service requests for key customers, ensuring efficient and accurate handling.
• Deliver consistently high-quality customer interactions, meeting established behavioral and technical call-quality standards.
• Record and track calls, scheduling requests, client information, and relevant notes accurately within internal systems.
• Provide a professional, helpful, and solutions-oriented customer experience across every interaction.
• Identify opportunities to strengthen client relationships and contribute to improved service delivery.
• Manage multiple requests and priorities effectively while maintaining accuracy and responsiveness in a high-volume environment.
• Work independently within a decentralized remote structure while collaborating effectively with team members and leadership.
• Demonstrate strong accountability, follow-through, problem-solving, and decision-making in day-to-day customer interactions.
• Protect confidential information and maintain a private, dedicated workspace appropriate for handling sensitive and regulated information.
• Contribute to a customer-centric culture by listening carefully, asking clarifying questions, incorporating feedback, and continuously developing service skills.
• Perform other related duties and responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous customer service experience, particularly in a call center or service-oriented environment, is preferred.
• Experience using call center software and scheduling tools, with the ability to quickly learn proprietary systems.
• Strong written and verbal communication skills, with fluent English proficiency.
• Demonstrated ability to provide excellent customer service while remaining positive, professional, and composed in a fast-paced, multi-line environment.
• Proficiency with Microsoft Office, including Word, PowerPoint, and Excel; experience with Google Docs and Apple/Mac operating systems is preferred.
• Reliable high-speed internet with sufficient bandwidth to support remote video and audio calls.
• Ability to work independently without relying on direct supervision while maintaining high standards of accountability and integrity.
• Strong organizational, problem-solving, and decision-making skills, with the ability to prioritize multiple requests and initiatives.
• Excellent attention to detail and follow-through when documenting calls, scheduling information, and customer interactions.
• Ability to communicate effectively, listen actively, ask questions for clarification, and adapt to changing customer needs.
• A growth-oriented mindset, openness to feedback, and willingness to continuously develop skills and knowledge.
• Ability to work collaboratively and contribute positively to a team-oriented environment.
• Must be able to work from a private, dedicated workspace suitable for maintaining HIPAA-related confidentiality.
• Must be legally authorized to work in the country of residence and able to comply with applicable contractor requirements.
• Willingness to complete background checks or other screening requirements where applicable.

Benefits

• Fully remote work arrangement.
• International corporate contractor position.
• Opportunity to support established customers within a professional language-services environment.
• Dynamic, fast-paced role with opportunities to develop customer service, communication, scheduling, and technology skills.
• Collaborative and decentralized working environment that encourages independence and accountability.
• Ongoing opportunities for learning, feedback, and professional development.
• Opportunity to contribute directly to customer satisfaction and service quality.