Senior Solutions Engineer | West Coast

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Solutions Engineer | West Coast based in United States.

This role is an opportunity to become a trusted technical advisor to customers while helping shape solutions across a modern observability <platform.You> will partner closely with Sales to understand customer challenges, demonstrate technical value, and support complex opportunities through to <close.As> a senior member of the Solutions Engineering team, you will lead technical engagements, evaluations, presentations, and enablement <initiatives.You> will also act as an important bridge between customers and internal Product and Engineering teams, bringing market feedback directly into product conversations.The role combines deep technical problem-solving with customer-facing influence in a fast-growing, globally distributed <environment.You> will have significant autonomy to innovate, collaborate across teams, and develop creative solutions to challenging technical problems.This is an ideal opportunity for an experienced pre-sales professional who enjoys open-source technology, observability, and working with sophisticated technical audiences.

Accountabilities

• Partner with Sales teams to articulate the platform's overall value proposition, technical capabilities, vision, and strategy to prospective and existing customers.
• Own technical customer engagements and help advance and close high-velocity opportunities through strong technical expertise, competitive knowledge, and credibility.
• Deliver compelling product demonstrations, technical presentations, workshops, and evaluations tailored to customer requirements and business challenges.
• Act as a trusted technical advisor by understanding customer environments, identifying their key challenges, and proposing practical and impactful solutions.
• Build strong feedback loops between customers and internal Product Management and Engineering teams, communicating product needs, competitive insights, and emerging market trends.
• Lead product and technical conversations based on customer needs and challenges discovered throughout the sales process.
• Contribute to technical enablement through documentation, blog posts, videos, knowledge-base content, and other internal and external educational resources.
• Collaborate with a globally distributed team to solve complex technical and customer problems while sharing knowledge and best practices.
• Contribute to the growth and evolution of the Solutions Engineering function as an early member of a high-growth team.

Requirements

• 5+ years of technical pre-sales or Solutions Engineering experience, ideally supporting open-source technologies, observability, monitoring, or related technical platforms.
• Demonstrated ability to work directly with customers on complex technical challenges and guide opportunities through technical evaluation and decision-making processes.
• Strong technical mindset with the ability to understand sophisticated technologies and communicate their value clearly to both technical and business audiences.
• Excellent written and verbal communication skills, with the ability to deliver persuasive presentations, demonstrations, and technical discussions.
• Strong judgment, initiative, creativity, and problem-solving skills, with the ability to operate effectively in a fast-paced and evolving environment.
• Experience collaborating effectively with Sales, Product, Engineering, and other cross-functional teams.
• Ability to work independently and successfully within a remote-first, internationally distributed organization.
• Passion for learning and growing technically, with a willingness to explore new technologies and develop creative solutions to customer challenges.
• Experience with Kubernetes, observability technologies, or related infrastructure platforms is valuable.
• Candidates based on the West Coast of the United States are preferred.

Benefits

• On-target earnings of $204,000–$254,000 in the United States, with actual compensation based on experience, skills, and level.
• Restricted Stock Units (RSUs), providing employees with ownership and alignment with the organization's long-term success.
• Fully remote work within eligible regions, supported by a globally distributed and collaborative culture.
• A high-growth environment offering meaningful technical challenges and opportunities to influence customers and products.
• Strong autonomy, transparent communication, and a high-trust, low-ego working culture.
• Opportunities for professional development, technical leadership, and career progression.
• Global collaboration with talented colleagues across multiple countries and time zones.
• In-person onboarding designed to help new team members build relationships and understand the organization's culture and ways of working.
• A global annual leave policy providing 30 days of annual leave per year, including designated shutdown days, subject to applicable local requirements.
• An inclusive environment that values diverse backgrounds, perspectives, and experiences.
• Reasonable accommodations and support throughout the recruitment process where required.