Implementation Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Specialist based in Canada.

This is an exciting opportunity to join a growing technology environment focused on delivering software solutions to golf course operators.The Implementation Specialist will guide clients through the full software implementation journey, from post-sale discovery through configuration, training, and <launch.You> will act as a trusted partner to customers, translating their operational needs into effective system setups and tailored solutions.The role combines project coordination, client communication, software configuration, training, and <problem-solving.You> will manage multiple projects, milestones, deliverables, and client expectations while ensuring implementations remain on track.Success in this position requires strong knowledge of golf course operations, technical confidence, and a highly organized, action-oriented approach.This is a hands-on role offering the opportunity to make a direct impact on customer adoption and implementation success.

Accountabilities

• Schedule and lead post-sale client meetings, gathering the information, data, requirements, and feedback needed to configure software solutions effectively.
• Create and manage detailed implementation project plans, tracking tasks, milestones, deliverables, timelines, and client approvals.
• Serve as a primary point of contact throughout the implementation process, maintaining clear and proactive communication with customers.
• Configure software systems according to each client's operational requirements, using knowledge of golf course management processes and business needs.
• Train customers on the software platform and relevant add-on modules, adapting training to their specific workflows and requirements.
• Document all client-specific configurations and customizations in dedicated implementation documentation.
• Manage project deliverables and identify potential risks or delays to keep implementations progressing efficiently.
• Prepare cost and timeline estimates for additional development or professional services requested by clients and support the associated billing process.
• Collaborate with internal teams to resolve implementation challenges and ensure a smooth transition from sales through deployment and customer adoption.
• Perform additional duties and contribute to continuous improvements in implementation processes as required.

Requirements

• Bachelor's degree or equivalent relevant education and experience.
• Previous experience as an Implementation Specialist or in a related software implementation, customer-facing, or technology role.
• At least 3 years of experience working in golf course operations, with strong knowledge of golf course management processes and systems.
• Prior experience with the relevant software platform is preferred.
• Familiarity with golf course management software and competing solutions is highly desirable.
• Sound technical knowledge and the ability to understand and configure software based on customer requirements.
• Proficiency with Microsoft Office or comparable productivity and business tools.
• Strong analytical and problem-solving abilities, with the confidence to identify issues and determine practical solutions.
• Excellent organizational and time-management skills, with the ability to manage multiple projects, priorities, and deadlines.
• Strong written, verbal, presentation, and interpersonal communication skills, with the ability to build relationships across different audiences.
• Ability to work independently while collaborating effectively with colleagues and clients in a team environment.
• Highly action-oriented, energetic, proactive, and comfortable taking initiative with limited supervision.
• Approachable and customer-focused, with the ability to build rapport, establish trust, and make clients feel comfortable throughout the implementation journey.
• Strong ethical standards, accountability, and commitment to delivering high-quality customer outcomes.

Benefits

• Fully remote position within Canada.
• Full-time, regular employment with a scheduled 37.5-hour work week.
• Opportunity to work within a growing technology business and contribute directly to software implementation and customer success.
• Exposure to a diverse range of golf course operations, technology solutions, and client requirements.
• Opportunities for professional development and career growth within a broader global software organization.
• Collaborative environment with opportunities to work alongside experienced technology and industry professionals.