Claims Service Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Claims Service Representative based in Canada.

This is a fully remote opportunity for a customer-focused professional to support clients through the initial stages of auto and property insurance <claims.You> will be responsible for handling First Notice of Loss (FNOL) calls, gathering accurate claim information, and guiding customers through the claims process.The role combines customer service, claims administration, and decision-making in a fast-paced, high-volume <environment.You> will play an important role in delivering a compassionate and efficient experience to customers during potentially stressful situations.Success requires strong communication, attention to detail, empathy, and the ability to manage multiple priorities while maintaining quality <standards.You> will work within a supportive environment that values collaboration, professional development, flexibility, and customer-centric service.This role offers an opportunity to build valuable insurance and claims expertise while contributing to meaningful customer outcomes.

Accountabilities

• Handle First Notice of Loss (FNOL) calls for both auto and property insurance customers.
• Respond to customer inquiries related to auto and property claims, applying appropriate judgment when making claim-related decisions.
• Provide a consistently exceptional customer experience in line with established claims service and quality standards.
• Communicate with customers using empathy, care, and professionalism, particularly when assisting them during challenging circumstances.
• Gather, verify, and accurately document all relevant information concerning reported losses.
• Clearly explain the claims process, available options, and next steps to customers.
• Arrange appropriate inspection methods and emergency services when required.
• Maintain accurate and complete claims information while ensuring timely handling of customer requests.
• Manage a high volume of calls and tasks efficiently while maintaining service quality and attention to detail.

Requirements

• At least 1 year of professional customer service experience.
• Strong oral and written communication skills, with the ability to explain information clearly and professionally.
• Demonstrated ability to deliver exceptional customer service and build positive customer relationships.
• Strong empathy, active listening, and relationship-building skills.
• Ability to remain composed and effective when handling sensitive customer situations or challenging conversations.
• Comfortable working in a high-volume, fast-paced environment while maintaining accuracy and service standards.
• Strong organizational and time-management skills, with the ability to prioritize multiple tasks effectively.
• Ability to apply sound judgment when handling customer inquiries and claim-related information.
• Familiarity with claims administration or insurance environments is an asset.
• Comfortable working independently in a fully remote environment while collaborating effectively with stakeholders.

Benefits

• Fully remote work arrangement in Canada.
• Competitive annual compensation ranging from $41,000 to $62,225, depending on skills and experience.
• Flexible work arrangements designed to support work-life balance.
• Employee discounts, including 15% on auto and property insurance and additional discounts on other products and services.
• Home office support through an office equipment reimbursement program of up to $400.
• Student loan payment matching for eligible government student loans.
• Comprehensive retirement savings program with employer-matched contributions.
• Annual wellness allowance to support health and well-being.
• Personal days and paid time off.
• Tuition reimbursement to support ongoing learning and development.
• Opportunities to participate in community initiatives and give back.
• Workplace accommodation support for candidates who require it.