Sr Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Account Manager based in Germany.

This is a senior commercial role focused on owning customer revenue and long-term account growth across a portfolio of mid-market and enterprise <clients.You> will lead renewals, identify expansion opportunities, and develop strategies that deepen customer value and retention.The role combines strategic account management with hands-on commercial ownership and disciplined <forecasting.You> will build trusted, multi-threaded relationships with stakeholders ranging from day-to-day users to Directors and VPs.Working closely with Customer Success, Sales, Finance, and Legal, you will help customers unlock greater value and drive sustainable growth.The environment is collaborative, data-driven, and highly autonomous, with a strong emphasis on ownership, commercial judgment, and customer outcomes.This is an opportunity to make a measurable impact within a global B2B SaaS environment while managing meaningful revenue responsibility.

Accountabilities

• Own the full commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
• Drive account growth by helping customers adopt solutions more strategically, identifying new use cases, and clearly communicating business value and ROI.
• Build and maintain accurate renewal and expansion forecasts using a structured, repeatable, and data-driven methodology.
• Develop multi-threaded relationships across customer organizations, from operational stakeholders to senior executives, becoming a trusted commercial advisor.
• Partner closely with Customer Success to monitor account health, strengthen retention strategies, and identify opportunities for expansion.
• Collaborate with Sales on expansion opportunities and engage Finance and Legal when managing complex commercial agreements and renewals.
• Monitor usage data, customer health indicators, and account performance to inform commercial decisions and proactively identify risks and opportunities.
• Take ownership of the customer portfolio and continuously refine account strategies based on business performance, customer needs, and market insights.

Requirements

• 3+ years of experience in Senior Account Management, Sales, Customer Success, or a comparable SaaS commercial role with direct responsibility for revenue; 5+ years is preferred.
• Proven experience managing a substantial book of business, ideally around $5M ARR and predominantly within the mid-market segment.
• Demonstrated success growing customer spend through genuine expansion, adoption, and value articulation rather than relying primarily on overages or contractual true-ups.
• Strong understanding of B2B SaaS commercial models, customer retention, expansion strategies, and revenue ownership.
• Ability to explain and apply a clear forecasting methodology, using data and sound commercial judgment rather than intuition alone.
• Comfortable working with usage data, customer health scores, dashboards, and other performance indicators to guide account strategy.
• Excellent communication and presentation skills, with the ability to influence both technical and non-technical stakeholders.
• Strong relationship-building skills and the ability to develop trusted partnerships across multiple levels of a customer organization.
• Highly organized, commercially minded, and proactive, with strong ownership of customer outcomes and business performance.
• Must be based in the Netherlands.

Benefits

• Competitive starting salary of $141,400–$228,500, or the equivalent in local currency, depending on experience and applicable market adjustments.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families.
• 16 weeks of paid parental leave.
• Unlimited paid time off.
• Remote-work and wellness stipends.
• Professional development budget to support ongoing learning and career growth.
• Flexible, globally distributed working environment.
• Collaborative culture centered on empathy, transparency, responsibility, and customer value.
• Opportunities to work with a diverse portfolio of mid-market and enterprise customers in a global B2B SaaS environment.