Chef de service de district - Garantie Montréal / District Service Manager - Warranty Montreal

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Chef de service de district - Garantie Montréal / District Service Manager - Warranty Montreal based in Canada.

This is a remote leadership opportunity focused on improving customer retention, service quality, and warranty performance across a network of dealerships.The role combines operational oversight, dealer coaching, customer experience management, and warranty <administration.You> will act as a key liaison between internal teams, dealership partners, and customers, helping ensure service policies and procedures are consistently followed.A strong focus will be placed on reducing warranty waste, improving first-time repair outcomes, and managing goodwill and policy-related <spend.You> will also support field actions, audits, training standards, and warranty labour rate processes across the district.The position offers significant autonomy, cross-functional collaboration, and regular interaction with dealership leadership.This role is ideal for a bilingual leader who combines analytical judgment, business acumen, and a strong customer-service mindset.

Accountabilities

• Develop and execute district business plans focused on warranty waste reduction, customer satisfaction, goodwill spending, and overall service performance.
• Partner regularly with dealership leaders to ensure service policies, warranty procedures, customer-handling processes, and compliance standards are consistently applied.
• Analyze customer satisfaction indicators and dealer performance data to identify opportunities to improve first-time repair outcomes and customer experience.
• Manage the effective use of courtesy transportation programs and support initiatives designed to eliminate unnecessary warranty costs.
• Ensure dealerships maintain effective processes for repeat repairs, customer concerns, field actions, and safe vehicle delivery.
• Support dealerships in escalating complex customer cases to technical assistance and field service engineering teams when appropriate.
• Meet with end customers when necessary to help resolve warranty, compliance, service, or field-action concerns.
• Administer warranty labour rate reviews and complete the required verification processes within established timelines.
• Monitor compliance with minimum training standards and support dealership readiness for warranty labour rate requirements.
• Support corporate audits, participate in required closing meetings, and implement corrective actions to address identified deficiencies.
• Organize and present regular district business and performance meetings, communicating results, priorities, and improvement opportunities.
• Collaborate with legal, regional, service, engineering, and other cross-functional teams on complex cases and special initiatives.
• Encourage dealership empowerment, continuous improvement, and accountability while maintaining strong service and customer-experience standards.

Requirements

• Bachelor’s degree, preferably in Business, Marketing, or a related discipline.
• Strong professional experience in service operations, warranty administration, automotive retail, customer experience, or a comparable environment.
• Strong communication and leadership capabilities, with the ability to influence dealership leaders and cross-functional stakeholders.
• Superior analytical and decision-making skills, with the ability to evaluate performance, identify risks, and develop practical corrective actions.
• Excellent bilingual communication skills in French and English, both written and spoken.
• Ability to work independently while collaborating effectively across multidisciplinary teams.
• Strong customer-service orientation, negotiation skills, and the ability to manage sensitive or complex situations professionally.
• Valid driver's license and willingness to travel regularly for dealership and stakeholder meetings.
• Ability to manage multiple priorities while maintaining attention to compliance, service quality, and business outcomes.

Benefits

• Remote work: Fully remote position with the flexibility to be based anywhere in Canada, with site attendance only when directed by the manager.
• Salary: CAD $76,100–$114,300, with the final offer determined by role-related factors and candidate qualifications.
• Performance opportunities: Eligibility for the organization's broader total rewards and incentive programs.
• Paid time off: Vacation, holidays, and supplemental leave benefits, including pregnancy, parental, and adoption leave.
• Healthcare: Medical, dental, and vision coverage, including a health care spending account and wellness incentive.
• Insurance: Life insurance coverage for employees and their families.
• Retirement: Employer contributions and matching contributions to a defined contribution pension plan.
• Vehicle program: Employee vehicle purchase program with access for eligible family members and friends.
• Inclusive environment: Commitment to diversity, inclusion, accessibility, and employee development.
• Career development: Opportunities to build leadership capabilities through cross-functional collaboration and exposure to a broad dealer network.