ASG - Customer Assistance Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an ASG - Customer Assistance Representative based in Canada.

As a Customer Assistance Representative, you’ll provide critical roadside support to members during stressful and time-sensitive situations.Working remotely, you’ll combine empathy, clear communication, and urgency to coordinate assistance <efficiently.You>’ll use mapping and multiple technology systems to accurately identify customer locations and dispatch authorized service providers.Your ability to remain calm and solution-oriented will directly contribute to customer safety and satisfaction.The role offers structured paid training and ongoing development in a supportive, recognition-focused environment.This is a full-time opportunity supporting ongoing business operations, with flexible scheduling across evenings, nights, and <weekends.You>’ll play an essential role in delivering reliable assistance when customers need it most.

Accountabilities

• Respond promptly and professionally to members requesting roadside assistance, providing reassurance and guidance throughout the interaction.
• Assess customer situations, identify their location using mapping software, and determine the appropriate assistance required.
• Dispatch authorized roadside service providers and coordinate support while maintaining a strong focus on customer safety.
• Navigate multiple systems and applications simultaneously to document interactions, manage requests, and provide accurate information.
• Communicate clearly with customers and service providers in both French and English.
• Resolve customer questions and concerns with empathy, professionalism, and a positive attitude.
• Maintain accurate records and follow established processes, service standards, and operational procedures.
• Adapt to high-volume, fast-paced environments while maintaining accuracy and service quality.
• Participate in paid virtual classroom training and ongoing role-specific learning.
• Use approved technology and AI-enabled tools where applicable to support daily tasks, improve efficiency, and enhance decision-making.

Requirements

• Must reside in Canada and be at least 18 years of age.
• High school diploma or equivalent qualification.
• At least 3 months of customer service experience.
• Strong verbal and written communication skills in both French and English.
• Comfortable working with Microsoft Office 365, Microsoft Teams, and Windows-based environments.
• Ability to navigate multiple systems simultaneously and use Google Maps or similar mapping tools.
• Strong problem-solving skills with the ability to assess situations and determine appropriate next steps.
• Demonstrated empathy, adaptability, reliability, and a customer-focused mindset.
• Ability to remain calm and professional when assisting customers in stressful or urgent situations.
• Flexibility to work a variety of schedules, including evenings, nights, weekends, and other shifts as required.
• For the work-from-home setup, a hardwired internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload is required.
• Must have access to a quiet, distraction-free workspace; webcam presence is required during training and production.

Benefits

• Competitive hourly pay ranging from $15.55 to $19.90, depending on province of residence.
• Fully remote work-from-home opportunity, helping reduce commuting time, costs, and stress.
• Company-provided equipment, so you have the tools needed to perform the role.
• Comprehensive medical, dental, life, and vision insurance.
• Company-matched RRSP contribution.
• Paid vacation time.
• Complimentary roadside assistance membership.
• Employee Assistance Program (EAP) and wellness resources.
• Paid virtual classroom-style onboarding and ongoing job-specific training.
• Supportive workplace culture focused on engagement, recognition, and employee development.
• Full-time employment supporting an existing business operation.