Analista III - CRM

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista III - CRM based in Brazil.

This is an opportunity to play a key role in driving customer engagement and CRM initiatives within a highly technology-driven <environment.You> will manage and optimize CRM activation across multiple channels, including email, push, SMS, inbox, and WhatsApp.The role combines advanced CRM expertise with data analysis, campaign execution, and strategic <problem-solving.You> will work closely with Martech, Performance, Data Science, e-commerce, retail, and category teams to turn consumer data into actionable insights.The position offers strong exposure to cross-functional projects and the opportunity to influence both operational execution and strategic <decisions.You> will also provide technical recommendations and guidance to CRM leadership and stakeholders, contributing to continuous improvement and business growth.This is a remote, full-time role suited to an analytical professional who enjoys connecting technology, data, customer behavior, and business challenges.

Accountabilities

• Activate and operate CRM channels, including email, push notifications, SMS, inbox, and WhatsApp across enterprise and digital store environments.
• Analyze and validate consumer data and tables to ensure accuracy, consistency, and reliability for CRM initiatives.
• Work closely with Martech, Performance, Data Science, retail, e-commerce, category teams, and other stakeholders to align CRM activities with business priorities.
• Participate actively in cross-functional projects, contributing CRM expertise and technical perspectives.
• Translate data and complex business challenges into actionable insights and practical recommendations.
• Provide technical guidance and recommendations to CRM leadership and team members.
• Support the continuous improvement of CRM campaigns, processes, tools, and customer engagement strategies.

Requirements

• Bachelor’s degree or equivalent higher education qualification.
• Advanced technical skills and strong specialized knowledge of CRM concepts, platforms, and tools, particularly CDP and Salesforce Marketing Cloud (SFMC).
• Proven knowledge and experience with CRM campaigns across multiple communication channels.
• Strong analytical and investigative mindset, with a structured approach to problem-solving.
• Ability to analyze consumer data critically and connect findings with broader business challenges.
• Strong systemic and strategic thinking, with the ability to understand interdependencies across teams and processes.
• Clear and effective communication skills, particularly when translating complex problems and technical topics for different audiences.
• Strong interpersonal skills and ability to collaborate effectively with cross-functional stakeholders.
• Ability to take an active role in projects and provide technical direction to teams and leadership.
• High degree of autonomy, curiosity, ownership, and focus on delivering actionable solutions.

Benefits

• Remote work model.
• Medical and dental insurance.
• Medication assistance.
• Health allowance for family members.
• Free psychotherapy sessions.
• Telemedicine and second medical opinion services.
• Free flu vaccination and health and wellness programs.
• Meal or restaurant allowance, depending on the work model.
• Food allowance and Christmas food allowance.
• Fitness and physical activity studio membership program.
• Home-office allowance.
• Pet health insurance.
• Birthday day off.
• Discounts of up to 40% on company products.
• Employee association with access to partnerships, discounts, courses, fitness programs, and other services.
• Travel and accommodation program.
• Childcare and early education assistance.
• Child nutrition allowance and nanny assistance.
• School supplies allowance.
• Legal, psychological, and social support.
• Support program for parents of children with specific needs.
• Extended parental leave.
• Transportation allowance and parking for applicable work models.
• Life insurance.
• Financial support in the event of parental loss.
• Private pension plan.
• Payroll-deducted loans.
• Benefits packages are subject to applicable eligibility rules.