Dispatch Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dispatch Specialist based in the United States.

The Dispatch Specialist plays a key role in coordinating field operations and helping technicians deliver on customer <commitments.You> will provide real-time support to field teams, helping resolve work order changes and customer account requests efficiently.The role requires strong organization, communication, and multitasking skills in a fast-paced operational <environment.You> will monitor technician routes and availability to optimize workforce capacity and ensure timely service <delivery.You> will also coordinate service locates and outages while responding to requests from technical and virtual support teams.This is a fully remote opportunity suited to someone who enjoys problem-solving, technology, and operational coordination.Your work will directly contribute to a seamless customer experience and more efficient field service operations.

Accountabilities

• Provide phone and chat support to field technicians, assisting with work order modifications, scheduling needs, and customer account requests.
• Respond to and resolve tickets, emails, and inquiries received from technical care and virtual call center teams.
• Monitor technician routes and availability to maintain an accurate understanding of workforce capacity and identify opportunities for efficient work order assignment.
• Coordinate and establish service locates and outage-related activities as required.
• Use field service management and customer support systems to maintain accurate information and facilitate effective communication between field teams and internal departments.
• Help ensure customer commitments and service expectations are met through timely issue resolution and effective dispatch coordination.
• Take on additional operational responsibilities as needed to support organizational objectives and customer service standards.

Requirements

• High school diploma or equivalent required.
• Previous experience in dispatch, field service, workforce management, or a related operational role is preferred, ideally with 2 or more years of experience.
• At least some prior customer service experience is required.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally with technicians and internal teams.
• Strong alphanumeric data-entry skills and a high level of accuracy.
• Comfortable navigating the internet and working with multiple computer applications and digital systems.
• Ability to work effectively in a fast-paced, demanding environment while managing competing priorities and deadlines.
• Familiarity with Microsoft Outlook and GPS-based tools.
• Experience with or understanding of ServiceNow, ACSR, and field service management systems is preferred.
• Strong problem-solving skills, attention to detail, adaptability, and a proactive, customer-focused approach.

Benefits

• Fully remote work opportunity within the United States.
• Medical, dental, and vision insurance available from the start of employment.
• Life insurance coverage for employees and eligible family members.
• Paid time off, including vacation, holidays, and personal/sick days.
• 401(k) plan with a 100% company match from day one, up to 5% of eligible compensation.
• Group legal plan with identity theft protection.
• Tuition reimbursement of up to $5,250 during the first year.
• Annual community support initiatives benefiting organizations across the United States.
• Associate recognition and awards programs.
• Professional advancement and career development opportunities.
• Collaborative and inclusive work environment.
• Free company services for eligible associates living within a serviceable area.
• Monthly stipend of up to $75.
• Remote access to select premium channels for eligible service areas.
• Vehicle provided for daily work purposes when applicable based on proximity to an office.
• Pre-employment background, drug screening, and reference checks are required.