Customer Service Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Analyst based in Brazil.

As a Customer Service Analyst, you will manage the end-to-end order cycle for an assigned portfolio of <customers.You> will be a key point of contact for inquiries, order updates, delivery coordination, and issue resolution.The role combines customer relationship management with strong operational execution and data <accuracy.You> will collaborate closely with Finance, Logistics, Supply Chain, and Sales to ensure smooth order fulfillment.Your work will directly contribute to customer satisfaction, on-time delivery, and operational excellence.The environment is fast-paced and international, requiring strong communication and the ability to manage competing priorities.This is a hybrid opportunity for a proactive professional who enjoys solving problems and building trusted customer relationships.

Accountabilities

• Manage, process, maintain, and monitor customer orders throughout the complete order lifecycle.
• Communicate order changes, delivery updates, and relevant information to customers in a timely and professional manner.
• Respond to customer inquiries, investigate issues, and provide effective solutions to ensure a positive customer experience.
• Maintain accurate customer information, order records, and related data within SAP and other business systems.
• Coordinate closely with Finance, Logistics, Supply Chain, and Sales teams to resolve operational issues and support customer requirements.
• Manage customer complaints, disputes, invoicing questions, and other service-related matters through to resolution.
• Monitor consignment stock and customer portals when required, ensuring information remains accurate and up to date.
• Support on-time, in-full (OTIF) delivery objectives by proactively monitoring orders and identifying potential delays or issues.
• Follow applicable safety, health, and environmental (SHE) requirements and contribute to operational compliance.
• Maintain a high standard of data accuracy, documentation, communication, and customer service across all assigned activities.

Requirements

• Bachelor’s degree or equivalent qualification in Business Administration, Commerce, Administration, or a related field.
• At least 3 years of experience in customer service, customer support, order management, or a related role.
• Fluency in English and Spanish.
• Proficiency in Microsoft Office and business management systems.
• Experience using SAP, TOTVS, or similar ERP platforms for customer and order management is preferred.
• Experience supporting customers across multiple countries or regions is an advantage.
• Strong organizational skills with the ability to manage multiple priorities, orders, and deadlines simultaneously.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with customers and internal stakeholders.
• Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues.
• High attention to detail and commitment to maintaining accurate customer and order data.
• Ability to work effectively in a collaborative, international, and fast-paced environment.
• Legal authorization to work in Brazil.

Benefits

• Hybrid work model combining office and remote work.
• Full-time employment opportunity.
• Opportunity to work within an international and collaborative environment.
• Exposure to customers and stakeholders across multiple regions and business functions.
• Professional development opportunities through cross-functional collaboration and hands-on experience.
• Opportunity to develop expertise in customer service, order management, ERP systems, and supply chain processes.
• Inclusive workplace culture focused on collaboration, respect, and equal opportunity.
• Opportunity to contribute directly to customer satisfaction and operational performance.