Senior Business Solutions Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Business Solutions Team Lead based in Canada.

This is a senior, client-facing player-coach role focused on scaling Revenue Operations capabilities and delivering measurable business <outcomes.You>’ll lead and mentor a team of Revenue Operations professionals while remaining hands-on with complex technical challenges.The role combines strategic leadership with deep expertise across Salesforce, HubSpot, and marketing automation <platforms.You>’ll oversee sophisticated client engagements, from audits and architecture through implementation, optimization, and <integration.You>’ll work directly with senior stakeholders, translating technical findings into clear business recommendations and growth <opportunities.As> the practice evolves, you’ll help establish scalable processes, technical standards, documentation, and delivery best practices.This is an opportunity to make a significant impact in a fast-paced, remote-first environment where performance, ownership, and problem-solving are highly valued.

Accountabilities

• Lead, manage, and mentor a team of Revenue Operations Solution Engineers, including workload planning, prioritization, coaching, and performance support.
• Serve as a senior escalation point for complex technical, strategic, and client-related challenges.
• Own or oversee strategic client relationships, ensuring clear communication, high-quality delivery, strong stakeholder management, and client satisfaction.
• Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, migrations, and optimization initiatives.
• Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.
• Design and advise on lifecycle architecture, lead management, routing, automation, CRM and marketing automation integrations, attribution, reporting, and data governance.
• Translate complex technical findings and platform challenges into actionable recommendations for both executive and non-technical stakeholders.
• Review team deliverables for technical accuracy, strategic quality, and readiness before client delivery.
• Partner with account leadership and internal stakeholders to identify expansion, cross-sell, and additional value opportunities.
• Support project scoping, solution design, and new business conversations related to Revenue Operations.
• Develop repeatable processes, documentation, playbooks, technical standards, and delivery frameworks as the practice scales.
• Maintain visibility into project health, team capacity, utilization, delivery risks, and resource requirements across multiple engagements.
• Balance strategic leadership responsibilities with hands-on technical execution when deeper expertise or intervention is required.

Requirements

• 5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
• 1–2+ years of direct people management or formal team leadership experience, with demonstrated ability to coach and develop technical professionals.
• Active Salesforce Administrator Certification.
• Strong hands-on experience administering and implementing Salesforce Sales Cloud.
• Deep experience with Salesforce Account Engagement/Pardot, including either a relevant certification or at least 2–3 years of hands-on implementation and administration experience.
• Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.
• Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization programs.
• Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.
• Demonstrated ability to lead senior-level client conversations and translate technical challenges into clear business recommendations.
• Excellent written and verbal communication skills, including the confidence to manage expectations and navigate difficult client conversations.
• Ability to balance people leadership, client management, strategic thinking, and hands-on technical delivery.
• Previous experience in an agency, consulting, or professional services environment is strongly preferred.
• Salesforce Account Engagement/Pardot certification and additional Salesforce certifications are advantageous.
• HubSpot certifications are a plus.
• Experience working across Salesforce and HubSpot environments for B2B organizations is preferred.
• Experience scoping projects, supporting sales conversations, and identifying account expansion opportunities is desirable.
• Experience managing multiple concurrent client engagements is a strong advantage.
• Strong organizational skills, commercial awareness, ownership, and a solutions-oriented mindset.

Benefits

• Competitive base salary.
• Medical, dental, vision, disability, and life insurance coverage for you and your family.
• Employer-paid healthcare contributions, including a fully employer-paid plan for employees and a 50% employer contribution for eligible dependents in applicable locations.
• Mental wellbeing support, including access to certified therapists and Headspace membership.
• Physical wellbeing resources, including physical therapy, virtual fitness programs, and primary and virtual care options.
• Unlimited PTO with a two-week minimum, plus paid company holidays.
• Birthday day off.
• End-of-year company recharge period from December 24 through January 1.
• Paid parental leave.
• Traditional and Roth 401(k) with a 3% company match, where applicable.
• Annual bonus that increases based on tenure.
• Annual company-wide retreat.
• Fully remote work from a home office, with Canada supported for eligible employees who permanently reside in the country and have current work authorization.
• Remote-first collaboration using tools such as Zoom and Slack.
• A people-first, inclusive culture focused on professional growth, collaboration, and meaningful client impact.
• Reasonable workplace accommodations available for qualified individuals with disabilities.