Client Service Team Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Service Team Lead based in the United States.

This is a fully remote leadership opportunity focused on delivering exceptional client service while helping build and support a high-performing <team.You>’ll work directly with clients through virtual and phone appointments, providing guidance, resolving questions, and supporting ongoing service needs.Alongside client-facing responsibilities, you’ll coach and encourage team members while helping foster a collaborative remote culture.The role is designed for motivated professionals who want to develop their leadership capabilities through structured mentorship and <training.You>’ll have the flexibility to work from home while maintaining accountability for service quality, communication, and team performance.With performance-based advancement and ongoing professional development, the position offers a pathway toward broader leadership <responsibilities.It> is particularly well suited to people who are self-motivated, service-oriented, adaptable, and committed to continuous growth.

Accountabilities

• Meet with clients through Zoom and phone appointments to understand their needs and provide professional guidance regarding benefits and coverage options.
• Respond to client questions, resolve concerns, and deliver solutions-focused support throughout the customer relationship.
• Assist clients with enrollment, policy updates, and ongoing service requirements while maintaining accurate and professional communication.
• Build and maintain strong, long-term client relationships through consistent, responsive service.
• Lead by example by maintaining high standards of professionalism, accountability, client care, and service quality.
• Coach, support, and encourage team members while contributing to a positive and collaborative remote working environment.
• Participate in leadership development, mentorship, coaching, and professional training initiatives.
• Use virtual communication and collaboration tools to strengthen team engagement, communication, and performance.
• Help promote a culture of continuous improvement, ownership, and professional development.

Requirements

• At least 18 years of age and legally authorized to work in the United States.
• Must be physically located within the United States.
• Strong customer service skills with the ability to create positive and professional client experiences.
• Excellent verbal communication, interpersonal, and relationship-building skills.
• Demonstrated leadership potential and an interest in coaching, motivating, and developing others.
• Self-motivated, accountable, organized, and capable of managing priorities independently in a remote environment.
• Positive, growth-oriented mindset with strong adaptability and willingness to learn.
• Professionalism, integrity, and the ability to build trust with clients and colleagues.
• Previous experience in customer service, client relations, sales, retail, healthcare, hospitality, call center operations, business management, or team leadership is beneficial.
• Prior leadership experience is helpful but not required; coachability, work ethic, and commitment to professional growth are highly valued.
• Access to a computer or laptop, reliable high-speed internet, webcam, microphone, and a quiet, professional workspace.

Benefits

• 100% remote work from anywhere within the United States.
• Flexible scheduling designed to support personal and professional priorities.
• One-on-one coaching, executive mentorship, and weekly leadership development.
• Comprehensive professional training and ongoing learning opportunities.
• Performance-based career advancement and leadership development pathways.
• Opportunities for promotion from within and long-term career growth.
• Weekly performance-based compensation and potential performance bonuses.
• Leadership recognition opportunities and residual income opportunities.
• Medical reimbursement program for qualifying representatives.
• Company-supported life insurance.
• Union-supported work environment.
• Leadership conferences and professional development events.
• Annual incentive trips for qualifying team members.
• Modern virtual technology and collaboration tools.
• A supportive environment focused on mentorship, accountability, and leadership growth.