Pessoa Desenvolvedora de ServiceNow Pleno

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Desenvolvedora de ServiceNow Pleno based in Brazil.

This is a mid-level development role focused on building, enhancing, and integrating solutions within the ServiceNow <platform.You> will work primarily with ITSM, helping create scalable solutions that improve IT operations and user experiences.The role combines hands-on development with integrations, automation, data organization, reporting, and dashboard <creation.You> will have the opportunity to contribute to initiatives involving artificial intelligence and GenAI within the ServiceNow ecosystem.Success in this position requires strong technical foundations, attention to quality and security, and a commitment to development best <practices.You> will work in an agile, collaborative environment where flexibility, continuous learning, and process improvement are encouraged.The position is fully remote, with a standard business-hours schedule and opportunities to contribute to impactful technology projects.

Accountabilities

• Develop and customize ServiceNow solutions, with a primary focus on IT Service Management (ITSM).
• Build, maintain, and enhance Business Rules, Client Scripts, Script Includes, UI Actions, ACLs, and workflows using Flow Designer.
• Design and implement integrations between ServiceNow and external systems using REST and SOAP APIs, as well as IntegrationHub.
• Create, maintain, and enhance reports, dashboards, and performance indicators within the platform.
• Support data modeling and the organization of information from multiple sources to enable integrations, analytics, and effective reporting.
• Contribute to automation, artificial intelligence, and GenAI initiatives within the ServiceNow ecosystem.
• Apply development best practices related to security, quality, scalability, maintainability, and platform performance.
• Collaborate with agile teams and technical stakeholders to understand requirements and translate business needs into effective platform solutions.

Requirements

• Solid professional experience developing solutions on the ServiceNow platform.
• Practical experience with ITSM processes, particularly Incident and Change Management.
• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• Strong knowledge of JavaScript and its application within ServiceNow development.
• Hands-on experience building integrations through REST APIs.
• Knowledge of ServiceNow reports, dashboards, data structures, and platform capabilities.
• Understanding of data modeling, table relationships, and the integration of information from different data sources.
• Familiarity with data concepts, indicators, information organization, and the development of dashboards and analytical solutions.
• Experience working with agile methodologies.
• Strong analytical and problem-solving abilities, with attention to technical quality and detail.
• Ability to collaborate effectively with multidisciplinary teams, communicate clearly, and adapt to changing priorities.
• Proactive mindset and interest in continuous learning, automation, emerging technologies, AI, and GenAI.

Benefits

• Fully remote position in Brazil.
• CLT employment model.
• Company-provided work equipment.
• Transportation allowance.
• Meal and/or food allowance.
• Home-office allowance.
• Health and dental insurance for you and your family.
• Group life insurance.
• Annual Profit Sharing (PLR).
• Pharmacy benefit.
• TotalPass fitness benefit.
• Maternity support package and extended paternity leave.
• Birthday day off.
• Opportunities to participate in social-impact initiatives.
• Education and professional training incentives.
• Inclusive and collaborative work culture focused on flexibility, respect, development, and continuous improvement.