VIP account manager Urdu/Hindi/English

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a VIP Account Manager Urdu/Hindi/English based in India.

This role is an exciting opportunity to manage and grow relationships with high-value clients in a fast-paced fintech <environment.You> will act as a trusted advisor, building strong relationships while delivering a premium client experience.The position combines proactive outreach, consultative sales, negotiation, and account <management.You> will monitor client activity to uncover opportunities for engagement, retention, and business growth.Success will depend on your ability to communicate confidently across English, Urdu, and <Hindi.You> will work with a global, collaborative team where ownership, professionalism, and results are highly valued.This is a strong opportunity for someone looking to develop a career in financial services and VIP client management.

Accountabilities

• Proactively engage potential and existing VIP clients through phone calls, written communication, and internal CRM tools.
• Promote relevant financial products and services while tailoring conversations to the needs of high-value clients.
• Apply effective negotiation and consultative selling techniques to convert prospects and strengthen long-term relationships.
• Develop initiatives that improve client satisfaction, engagement, loyalty, and retention.
• Build and maintain trusted relationships with VIP clients through responsive, professional, and personalized account management.
• Monitor client activity and behavior to identify opportunities for growth, cross-selling, and increased engagement.
• Maintain accurate and up-to-date records of client interactions, activities, and opportunities within the CRM system.
• Collaborate with internal teams to ensure a consistent and high-quality client experience.

Requirements

• Professional English proficiency at B2 level or higher.
• Native or bilingual proficiency in Urdu and/or Hindi.
• Bachelor’s degree in Economics, Finance, Business, or a related discipline.
• Proven experience within the financial industry, ideally in sales, account management, business development, or a client-facing role.
• Strong communication, negotiation, persuasion, and relationship-building skills.
• Demonstrated ability to manage relationships with high-value or VIP customers with discretion and professionalism.
• Results-oriented mindset with the ability to work toward commercial and customer-retention objectives.
• Strong organizational skills and attention to detail when managing multiple client relationships.
• Ability to operate effectively in a fast-paced environment and adapt to changing priorities.
• High level of ownership, responsibility, integrity, and professionalism.

Benefits

• Fully remote work model, offering flexibility in how and where you work from within India.
• Competitive remuneration package.
• Access to professional development opportunities and courses, including learning platforms such as Coursera and Harvard.
• Friendly, positive, and collaborative international working environment.
• Opportunity to work with a global, technology-driven team in the fintech industry.
• Career growth opportunities through exposure to VIP account management, sales, and financial services.
• A role with meaningful responsibility and direct impact on client satisfaction, retention, and business growth.