Analista de Atendimento Jr. - Departamento Contábil

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Atendimento Jr. - Departamento Contábil based in Brazil.

This is an opportunity to support accounting professionals and businesses by helping them get the most from technology-driven <solutions.You> will provide customer support through chat, resolving questions and guiding users toward clear and effective solutions.The role combines accounting knowledge, customer service, problem-solving, and strong written communication <skills.You> will play an important role in creating a positive customer experience while helping identify and address potential issues before they escalate.The position offers exposure to software products, accounting routines, performance indicators, and cross-functional <collaboration.You> will work in a collaborative environment that values transparency, autonomy, teamwork, and customer focus.This remote junior-level opportunity is well suited to an organized and adaptable professional who enjoys helping others and learning continuously.

Accountabilities

• Provide customer support through chat, answering questions related to accounting software products and their functionalities.
• Identify customer issues and guide users toward appropriate and effective solutions.
• Accurately record customer interactions, requests, and resolutions in the service management system.
• Monitor individual performance indicators and actively contribute to achieving established service and quality targets.
• Anticipate potential customer difficulties and take proactive action to minimize impacts, particularly in critical or high-priority situations.
• Participate in training sessions and product updates to maintain current knowledge of solutions, features, and processes.
• Collaborate with team members and other departments to identify and implement fast, effective solutions.
• Share knowledge, insights, and best practices with colleagues to strengthen team performance and service quality.

Requirements

• Degree, technical qualification, or technologist education in a relevant field.
• Basic knowledge of accounting legislation and routines, including tax calculations, financial analysis, accounting reports, and ancillary obligations.
• Previous proven experience in customer service or customer support.
• Familiarity with Microsoft Office and Google Workspace.
• Excellent written communication skills, with the ability to communicate clearly, respectfully, and objectively.
• Strong organization and time-management skills, combined with a practical approach to problem-solving.
• Adaptability and ability to work collaboratively in a dynamic environment.
• Results-oriented mindset and commitment to customer satisfaction and service quality.
• Experience providing support for accounting software or working in an accounting firm is considered a plus.
• Familiarity with Zendesk is considered an advantage.

Benefits

• Medical insurance.
• Dental insurance.
• Childcare assistance.
• Home-office allowance.
• Pharmacy benefits.
• Payroll-deducted loan option.
• Profit-sharing program (PLR).
• Life insurance.
• Sesc partnership.
• Birthday day off.
• Home-office equipment and setup support.
• Participation in the Empresa Cidadã program.
• Discounts at educational institutions.
• Pet health plan.
• Company-provided equipment.
• TotalPass fitness benefit.
• Food allowance.