Client Virtualization Lead

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Virtualization Lead based in India.

This is a strategic technical leadership role focused on shaping and operating enterprise client virtualization services in a hybrid <environment.You> will lead L2 and L3 support while serving as the primary architect and technical thought leader for virtualization technologies.The role has a strong focus on Citrix, with additional responsibility across Windows 365, Azure Virtual Desktop, and related <solutions.You> will drive technology strategy, lifecycle management, security, service reliability, and continuous improvement.Working closely with managed service providers and internal stakeholders, you will help ensure a consistent and high-quality end-user experience.The position combines hands-on technical expertise, operational leadership, architecture, and transformation initiatives.Based in Bangalore, this hybrid opportunity offers the chance to influence critical enterprise technology services at scale.

Accountabilities

• Lead the architecture, design, implementation, management, and continuous improvement of client virtualization technologies, with a primary focus on Citrix.
• Define and execute strategic roadmaps for client virtualization services, aligning technology decisions with evolving business requirements.
• Lead L2 and L3 support activities in collaboration with managed service providers and act as the primary escalation point for complex technical issues.
• Oversee the complete lifecycle of virtualization environments, from deployment and provisioning through upgrades, transformation, migration, and decommissioning.
• Manage application and desktop provisioning across supported virtualization platforms and technologies.
• Establish strong operational practices, prioritizing work effectively and maintaining high standards across support and engineering teams.
• Facilitate Scrum processes, coordinate team activities, and promote effective collaboration across technical stakeholders.
• Lead incident and problem management activities using IT service management and event-management practices.
• Monitor system health, performance, security, and user experience, identifying opportunities for optimization and continuous improvement.
• Ensure vulnerabilities are identified, prioritized, and remediated within established SLA timelines.
• Create and maintain comprehensive technical documentation, including SOPs, architecture diagrams, RACIs, runbooks, and operational procedures.
• Deliver actionable service metrics and insights to support operational decisions and communicate project progress and outcomes to senior leadership.

Requirements

• 8+ years of experience implementing, managing, and supporting Citrix Virtual Apps and Desktop Services (CVAD).
• At least 2 years of hands-on experience with Azure Virtual Desktop (AVD) and Windows 365.
• Proven experience supporting transformation and migration initiatives driven by changing business requirements.
• Strong expertise in Citrix Cloud and related virtualization technologies and ecosystems.
• Experience with Windows 365, Azure, AWS, NetScaler, thin clients, and associated infrastructure is highly valuable.
• Experience leading teams composed of managed service providers, contractors, or full-time employees is preferred.
• Demonstrated ability to lead large-scale technical projects and provide clear reporting to senior stakeholders.
• Strong understanding of performance optimization, employee experience, system health, and service quality.
• Experience delivering meaningful and actionable service metrics.
• Familiarity with server support, desktop support, and telecommunications environments is an advantage.
• Strong knowledge of ITSM, incident management, problem management, vulnerability management, and operational governance.
• Excellent communication, prioritization, stakeholder management, and technical leadership skills.
• Ability to balance strategic architecture responsibilities with operational execution in a complex enterprise environment.
• A security-first mindset and strong focus on reliability, user experience, and continuous improvement.
• Comfortable working collaboratively with internal teams, managed service providers, and senior business stakeholders.

Benefits

• Hybrid work model based in Bangalore, India.
• Opportunity to lead enterprise-scale client virtualization architecture and transformation initiatives.
• Exposure to a broad technology ecosystem including Citrix Cloud, Windows 365, Azure Virtual Desktop, AWS, Azure, NetScaler, and thin-client environments.
• Strategic and technical leadership responsibilities with visibility across business and technology teams.
• Opportunities to lead large projects and collaborate with managed service providers and senior stakeholders.
• Inclusive workplace committed to equal employment opportunities and professional integrity.
• Opportunity to contribute to technology solutions supporting healthcare professionals and improving people's lives.