IT Fulfillment Associate

Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values. Summary:

The IT Fulfillment Associate is an important part of the City IT Helpdesk team and is responsible for managing the day-to-day fulfillment and tracking of IT equipment across the organization. This includes preparing, shipping, receiving, and tracking laptops, monitors, peripherals, and other IT assets to ensure employees have the equipment they need to do their jobs.

This role works closely with the IT Helpdesk and other internal teams to fulfill equipment requests, maintain accurate asset records, coordinate shipments, and manage returned equipment. The IT Fulfillment Associate will also help ensure IT inventory is organized, accurately tracked, and available when needed.

The ideal candidate is highly organized, detail-oriented, comfortable working with technology and physical equipment, and able to manage multiple requests while providing responsive customer service.

Essential Job Functions

• Manage the day-to-day fulfillment of IT equipment requests, including preparing, packaging, shipping, receiving, and tracking IT assets.
• Prepare laptops, monitors, mobile devices, peripherals, and other IT equipment for new hires, employee replacements, and other approved requests.
• Maintain accurate records of IT assets, including equipment assignments, inventory levels, shipment information, and equipment status.
• Process incoming IT equipment and ensure assets are properly recorded, labeled, stored, and available for future use.
• Coordinate the return of IT equipment from employees and locations, including tracking shipments and updating asset records when equipment is received.
• Work closely with the City IT Helpdesk and other IT teams to ensure equipment requests are completed accurately and on time.
• Track shipments and follow up on delayed, missing, or damaged equipment to help resolve issues quickly.
• Monitor IT inventory levels and communicate when equipment or supplies need to be replenished.
• Maintain an organized IT equipment storage area and ensure equipment can be located and issued efficiently.
• Assist with equipment refreshes, replacements, deployments, and other IT projects as assigned.
• Investigate and resolve basic fulfillment, inventory, and equipment tracking issues.
• Maintain a high level of accuracy when entering and updating information in IT and inventory systems.
• Provide responsive customer service to employees and internal teams regarding IT equipment requests and fulfillment status.

Education/Experience

• Experience in IT asset management, IT fulfillment, logistics, inventory management, warehouse operations, or a related field is preferred.
• Experience handling and tracking technology equipment is a plus.
• Familiarity with Microsoft Office, particularly Excel, Word, and Outlook.
• Familiarity with Microsoft Azure and Exchange is preferred.
• Experience working with inventory, ticketing, asset management, or other business systems is a plus.
• Demonstrated ability to solve problems, follow established processes, and complete tasks accurately and on time.

Competencies

• Strong customer service and support skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and priorities effectively.
• Comfortable working with computers, technology equipment, and inventory.
• Ability to follow established procedures while recognizing and addressing issues when they arise.
• Strong communication and follow-up skills.
• Dependable and able to work effectively in a fast-paced environment.
• Strong customer-first mindset and commitment to providing excellent service.

Interview Process

• 30-minute Talent Acquisition Phone Screen.
• 1-hour onsite interview with members of the IT Helpdesk Support team.

Benefits

Medical, Dental, Vision Insurance.

401(k) company match program.

Telehealth.

Short-term and Long-term disability insurance.

Basic and AD&D Life Insurance paid for by the company.

Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.

Employee Assistance Program.

Mental, physical, financial wellness.

Auto and Home Insurance discount.

Paid Time Off and 7 paid Holidays.

Paid Pregnancy, Parental, and Adoption Leave programs.

Employee Discount Program.

Training Programs.

Internal growth opportunities in a fast-growing company.

In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.

Supervisory Responsibility

This position has no supervisory responsibilities.