Associate Account Manager

About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!The Associate Account Manager is part of an exciting team driving client success! This role is a part of a team focused on our core clients, responsible for developing and executing a strategy for all sold-in client campaigns. We are looking for an individual who has strong time management and executional skills, is a strong multi-tasker, is calm under pressure, and enjoys working with clients. The ideal person will be confident upselling, very well organized, professional and adaptable, and have strong presentation skills. Knowledge of current trends in beauty, lifestyle, pop culture, social media, product reviews and influencer marketing are key for success in the role. Account Managers drive a positive client experience and identify opportunities to better service clients. They are responsible for all deliverables, tracking and executing campaign performance. Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i. e. number of member social posts, quality of posts, impressions, engagement rates, etc) and client <buildout.Is> this opportunity a good fit for you?

What You'll Do

• Coordinate with Account Managers, Senior Account Managers, Sales & Customer Success for account planning and support
• Define and execute strategies that inspire clients and Influenster Community, Members
• Suggest product offerings & services that maximize client engagement & campaign success
• Manage and properly set expectations with both internal and client stakeholders
• Advocate on behalf of the Client and your team
• Cross-functionally collaborate with delivery teams to meet timelines and ensure campaign success

What You'll Need

• 1-2 years of professional experience at an agency, tech start-up, marketing or other relevant industries
• Track record of working with clients and internal stakeholders at all levels
• Ability to maintain strong client focus
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• Passion, energy, and a collaborative work ethic
• Coachability & adaptability
• Full authorization to work in the USA, or hiring country
• Nice to have:Experience in the software/e-commerce industry and/or the Retail industr