Senior Enterprise Software Specialist (ServiceNow), Ministry of National Development

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at <tech.gov.sg>.

[About the role]

We are seeking an experienced Enterprise Software Specialist to lead a team of ServiceNow software engineers in the development, enhancement, and maintenance of the Ministry of National Development’s (MND) enterprise workflow and case management systems. The role encompasses the delivery of Software-as-a-Service (SaaS) solutions on the ServiceNow platform, supporting a wide range of corporate and operational workflows across MND and its agencies. The successful candidate will provide technical leadership, drive solution architecture and platform governance, oversee system integration and service delivery, and work closely with business stakeholders, product managers, designers and engineers to design, implement, and continuously improve secure, scalable, and user-centric digital workflows. This role offers an opportunity to modernise business processes, improve operational efficiency, and strengthen MND’s digital transformation through the effective adoption of enterprise low-code and workflow automation technologies.

[What you will be working on]

Lead the full lifecycle implementation of enterprise software systems, including planning, design, configuration, testing, deployment, and post-implementation support.

Collaborate with various divisions to gather requirements, analyze business processes, and translate them into effective software solutions.

Provide expert-level technical support and troubleshooting for complex enterprise software issues, ensuring minimal disruption to operations.

Develop and maintain comprehensive documentation for software configurations, processes, and user guides.

Conduct training sessions and workshops for end-users and technical staff on new software features and best practices.

Monitor software performance, identify areas for improvement, and implement optimization strategies.

Stay updated with the latest industry trends and emerging technologies in enterprise software, recommending suitable solutions to enhance government operations.

Work closely with vendors and external partners to manage software licenses, upgrades, and support agreements.

Contribute to the development of IT policies and standards related to enterprise software management.

[What are we looking for]

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.

Minimum of 5 years of experience in implementing, configuring, and supporting enterprise software systems.

Proven expertise with at least one major Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or Business Process Management (BPM) suite (e.g., SAP, Oracle, Salesforce, ServiceNow).

Strong understanding of database management systems (e.g., SQL Server, Oracle, PostgreSQL).

Experience with system integration and API management.

Excellent analytical, problem-solving, and communication skills.

Ability to work independently and as part of a team in a fast-paced environment.

Strong project management skills with a track record of successful software deployments.

Familiarity with government IT procurement processes and security standards is a plus.

Relevant professional certifications (e.g., ITIL, PMP, vendor-specific certifications) are highly desirable.

What we offer you

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.

Learn more about life inside GovTech at <go.gov.sg/GovTechCareers>. Stay connected with us on social media at <go.gov.sg/ConnectWithGovTech>