Senior Designer, Ministry of National Development (MND)

GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round. Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! Learn more about GovTech at <tech.gov.sg>.

[What you will be working on]

We are seeking a skilled UI/UX Designer to lead the end-to-end user experience across a diverse range of digital products supporting the Municipal Services Office (MSO), Ministry of National Development (MND), spanning public-facing websites and mobile applications, backend operational processes, and enforcement workflows serving government officers, town councils, and members of the public.

As the dedicated designer for this product, you will shape problem framing, user journeys, and design direction from discovery through delivery, while contributing to and evolving design patterns and standards aligned with Government Digital Service Standards. This is an opportunity to make a meaningful impact on how businesses and internal users interact with government digital services.

You will work as part of a cross-functional product team, partnering closely with Product and Engineering, with autonomy over design direction and professional mentorship from the Design Lead.

An unparalleled opportunity for you as a designer

Singapore is a world leader in government services and this role will place you proudly in the heart of challenging, demanding and rewarding innovation at scale

Join forward-thinking professionals passionate about creating smart and effective services that impact Singapore’s future and the everyday lives of millions of people

You’ll work with cutting-edge technology as well as help modernise legacy systems to become modern, user-centric products

Be a part of uplifting the role and quality of design in government services

Actively contribute to a design community of practice learning and sharing for growth

[What we are looking for]

We need designers who can own the end-to-end design process for a core enterprise product, from discovery and problem framing through concept development, validation, and delivery:

Problem framing and product strategy: Work with product manager and engineering lead to define product strategy and ensure we are solving the right problems

Research and testing: Apply user research and testing expertise (qual and quant) to ensure digital platforms best meet the needs of all users and stakeholders,

Systems thinking: Contribute a systems thinking and design thinking mindset to the teams and products you work with

Outcome focus: Work closely with product managers to own outcomes continuously improving the products feedback and iteration

UX/UI design: Translate complex user, business and regulatory requirements into smart, engaging, modern flows and elegant interfaces

Design quality: Work to consistently improve the user experience and quality of all the products you work on, helping to uplift the quality of design across government in line with Government Digital Service Standards

Digital and data savvy: Work with our engineering and data leads make smart decisions that get the most out of technology and data and work through constraints

Stakeholder management: Work closely with product managers to deliver on business outcomes and help facilitate through inevitable conflicts and constraints, acting as an advocate for humans in the system

Design with and for AI: We expect designers to be familiar with AI tools both as aids to their work process and as a key element of the products they design

Baseline requirements we are looking for

If you meet these requirements, we want to hear from you

• Degree and/or proven, relevant experience in Design, Human-Computer Interaction, graphic design, design research or a related field
• End-to-end capability: Everyone has their strengths and weaknesses, but we are looking for “T-shaped” designers who welcome end-to-end work
• Proficiency in discovery and problem framing skills (design thinking, service design, etc)
• Proficiency in UX/UI design tools (e.g. Figma, Sketch, Adobe Creative Suite, Miro)
• Self-starter who can work independently for example to define and execute a research plan, define and implement a design system, prototype and test a solution
• Willingness to work in-office and build trust as a collaborative team player.
• Strong stakeholder management skills appropriate to your level
• Good communication and storytelling skills, with the ability to present findings and design rationale clearly and persuasively to all stakeholders
• Comfort with ambiguity and complexity in enterprise, B2B or regulated environments and ability to frame ambiguity into clear, actionable design
• Comfort with incomplete information, legacy systems and cross functional constraints
• Self-directed, reflective, and open to feedback, with interest in contributing to the public good through digital services

Other things that would boost your profile significantly for us

• Experience and knowledge of Singapore public sector
• Experience working in a product-centric environment (product management, Agile, etc)
• Continuous learning and experimentation with current trends such as designing with and for AI
• Ability to explain and evangelize design as well as to coach apprentice designers in growing their skills

What the job offers

• Collaborative and creative work environment
• Competitive salary and benefits package, including opportunities for professional growth and development
• Work environment that is fully supportive of self improvement and personal/professional development
• Work with a purpose, impacting millions in Singapore and beyond
• GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.
• Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.
• We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.
• Learn more about life inside GovTech at <go.gov.sg/GovTechCareers>.
• Stay connected with us on social media at <go.gov.sg/ConnectWithGovTech>