AIML Data Operations - Senior Manager, Communications, Engagement and Learning & Development

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Would you like to contribute to the advancement of products and services that redefine human-computer interaction, and work with the people who build the intelligent assistant that helps hundreds of millions of people get things done - just by asking? Can you build high-performing teams and inspire the Apple vision of excellence? Bring passion and dedication to your job and there's no telling what you could accomplish.

The AIML Data Operations team is dedicated to technology, with a primary focus on enhancing the customer experience. The Head of Communications, Engagement, and Learning & Development is responsible for shaping the organization's internal communications, employee engagement, and learning strategy. Working closely with executive leadership, the People team, and business leaders, this role builds a high-performance culture by ensuring employees are informed, connected, empowered, and continuously developing the skills needed to support business growth and innovation. The successful candidate will combine expertise in organizational communications, change management, talent development, and employee experience to foster an agile, inclusive, and collaborative workplace within a fast-paced technology environment.

## Description

This role is responsible for developing and executing an integrated strategy across three critical pillars: internal communications, employee engagement, and learning & development. You will combine expertise in organizational communications, change management, talent development, and employee experience to foster an agile, inclusive, and collaborative workplace. Success in this role means employees across the AIML Data Operations organization feel informed about business priorities, engaged in their work, and supported in their growth.

## Minimum qualifications

Bachelor's degree in Communications, Human Resources, Organizational Psychology, Business, Learning & Development, or a related field

10+ years of progressive experience in internal communications, employee engagement, organizational development, or learning and development, including 5+ years in a senior leadership role

Experience within a high-growth technology, software, engineering, or digital organization, with demonstrated success leading enterprise-wide change and transformation initiatives

Expertise in internal communication strategies and digital communication platforms, along with knowledge of learning management systems (LMS) and digital learning technologies

Strong understanding of change management methodologies and experience using employee engagement and survey platforms

Strategic thinking, business acumen, and exceptional written and verbal communication skills, with executive presence and the ability to influence stakeholders

Familiarity with AI-powered learning tools, collaboration technologies, and people analytics

Strong project and program management capabilities

Strong coaching and mentoring abilities

Emotional intelligence and relationship-building skills

A data-driven approach to decision-making

An innovation and continuous improvement mindset

Ability to thrive in fast-paced, rapidly evolving environments

## Preferred qualifications

Master's degree or relevant professional certifications in a related field