Inside Sales Team Lead

What you’ll do

Oversees team for support and guidance

Manages and coaches on metrics for Inside Sales team and Business Development teams including Huddles and Huddle Boards

Resolves employee issues or submits unsettled issues to Inside Sales Manager and HR for action

Coaches Team members

Promptly communicate any potential problems, incidences, or occurrences effecting the daily operations and management of the department to the Inside Sales Manager

Evaluate customer application information and assure requested equipment is compatible with customer defined performance, delivery, and price parameters based on customer request

Demonstrate an understanding and ability to apply current industry Terms and Conditions to evaluate the risk impact to customer requests.

Assist Inside Sales to clarify model codes and equipment descriptions, address price deviations, make commission assignments, resolve credit holds, and provide other information as required.

Issue timely and detailed Material Return Authorizations (MRA’s) for VEGA equipment only (nuclear repair requests referred to parts/repair department).

Make decisions regarding issuance of credits and creation of special exchange terms, using defined VEGA guidelines. Initiate internal quality reporting process via electronic quality system

What you'll need

• Bachelors degree OR equivalent combination of education and experience
• CRM System experience