Customer Lead Coordinator (Hot Inbound Leads)

Customer Lead Coordinator (Hot Inbound Leads)

• $42,000 Salary | In-Office | Dallas, TX | Bilingual preferred but not required
• When customers reach out, you’re the first connection.
• You answer, qualify, and make sure they get scheduled with the right sales advisor quickly.
• If you’re organized, responsive, and comfortable on the phone, this role is for you.
• Customers love what we do . We’ve earned thousands of five-star reviews by making the move-in process simple.

What a typical day looks like

• Answer inbound calls from customers requesting help
• Respond quickly to new lead notifications
• Schedule conversations with sales advisors
• Route leads correctly in the CRM
• Follow up to ensure appointments happen
• Communicate with sales and processing teams
• Maintain clean, organized documentation

This is a high-activity coordination role with steady inbound volume.

What This Role Is

• Front-line customer interaction
• High responsiveness and urgency
• Structured but fast-paced
• Team-based and collaborative
• A key link in the sales process

What success looks like

• Fast response time to inbound leads
• High appointment scheduling rate
• Low lead drop-off
• Clean CRM execution

Strong backgrounds include

Customer service • Call center • Front desk • Appointment setting • Sales support • Administrative coordination

Work Environment

Full-time, in-office role in Dallas, TX

• Team-oriented environment
• Clear processes and workflows
• Supportive leadership

About Us

MyUtilities is an established company expanding our Dallas team. We simplify the move-in process by helping customers set up essential home services in one place.

• 0–2+ years of customer service, call center, or coordination experience
• Comfortable answering and managing high call volume
• Strong communication and phone presence
• Highly organized and detail-oriented
• Ability to multitask and manage multiple conversations
• Comfortable using CRM and scheduling tools
• Reliable and responsive work style
• Ability to work full-time, in-office in Dallas, TX
• Bilingual English/Spanish preferred but not required
• $42,000 annual salary
• Paid training
• Paid time off and paid holidays
• Medical, dental, and vision insurance
• 401(k)