Director, Quality & Regulatory

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The MANSCAPED Team

Who We Are - MANSCAPED® is a leading men’s grooming and lifestyle consumer brand on a mission to introduce and elevate a whole new self-care routine for men. What began as the category creator of below-the-waist grooming has quickly evolved into a global omnichannel powerhouse available around the world on <manscaped.com>, Amazon, and in major retailers including Target®, Walmart, and Best Buy. As a company, we’re more than just ball jokes (though, rest assured, there’s plenty of those). We proudly uphold seven core values – accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation – which define our brand identity and drive our success. As a people-centric employer brand, we are deeply committed to fostering the growth, happiness, and holistic well-being of each individual on our team. Who We’re Looking For - Reporting to the Chief Legal and Compliance Officer, MANSCAPED is seeking a Director, Quality & Regulatory responsible for ensuring that our products are safe, compliant with regulations, meet quality standards, and satisfy customer expectations. This role combines leadership in quality assurance, regulatory compliance, supplier quality, risk management, and continuous improvement

The MANSCAPED® Way - At MANSCAPED®, what we do matters – but how we do it matters more. We take ownership of our work, showing up with accountability and a commitment to quality at every level. We work as one team, guided by a belief to unite, never divide, and to lead with empathy in how we support and challenge one another. The best ideas win, and they come from keeping our egos in check and our standards high. We stay humble, open to learning, and willing to grow. We bring fun to the journey, because great work shouldn’t come at the expense of enjoying what you do. We stay nimble and innovative, always looking for smarter and better ways to get things done. Ball work is honest work, and that mindset shows up in everything we do, including our proud partnership with the Testicular Cancer Society and our commitment to raising awareness of the ball-busting disease.

Responsibilities

Develop and execute our quality and regulatory strategy, set departmental goals, and manage the department's budget and expenses

Lead, mentor, and develop the quality assurance and regulatory affairs team while fostering a culture of quality across the organization

Report quality and compliance performance to executive leadership and partner cross-functionally with product development, marketing, legal, and customer experience teams

Develop, implement, and maintain the QMS, including quality policies, procedures, and document control systems

Ensure ongoing compliance with all relevant quality standards

Define product quality standards, acceptance criteria, and reliability/durability testing requirements, and ensure products meet specifications

Establish audit criteria for suppliers/contract manufacturers and oversee incoming, in-process, and finished goods quality, including review of statistical quality data and validation/verification activities

Ensure domestic and international regulatory compliance for both wet goods and hard goods, interpreting new requirements and developing compliance strategies

Maintain regulatory files and technical documentation, coordinate submissions, and monitor regulatory changes affecting products

Lead product safety programs, ensure products meet safety standards, and manage safety certifications and third-party testing

Investigate product safety complaints and participate in recall planning when necessary

Develop supplier quality requirements, qualify and approve suppliers, and conduct supplier audits and performance evaluations

Establish incoming inspection requirements, review supplier corrective actions, and partner with suppliers to resolve quality issues and drive improvement

Participate in product development planning, review and approve specifications, and ensure quality is designed into new products

Review product testing, approve production readiness, and support product launch activities

Identify quality risks, conduct risk assessments, and develop mitigation plans

Analyze customer complaints, investigate warranty issues, and develop corrective action plans while monitoring customer quality metrics to drive improved satisfaction

Maintain department records and data, ensure retention requirements are met, and keep records inspection-ready

Train relevant departments on regulatory requirements and ensure regulatory impacts are considered throughout product development

Qualifications

• Bachelor’s degree in engineering, quality, manufacturing, regulatory affairs or related business field
• 10+ years of progressive experience in product quality and/or regulatory affairs for a consumer products