Customer Relationship Manager

We exist to create positive change for people and the planet. Join us and make a difference too!

Purpose of Position

To ensure effective planning of assessments and provide support for Client Manager logistics.

Key Responsibilities & Accountabilities

Reach individual UTILISATION/ targets per month.( subject to work availability)

Ensure the available days are booked

Use appointed LCM by Regional Manager or any other designated authority.

plan for Client Manager presence in the office for assessment related works

Minimise travel time/distance between home & client, office & client & between clients

Key Accounts to be handled by Key Account Managers

Diaries are booked at least two months in advance

Logistics to be arranged by planners

In case Assessor with relevant T code is no available then Planners to arrange the experts in consultation with Regional Manager

Every Monday Audit postponement / cancellation report to be submitted to Operations Support Manager and copy to Regional Manager for the previous week.

Weekly forecast to be submitted to planning Manager who in turn would submit to Finance

Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Make Excellence a Habit”.

Key Performance Indicators

• Planning management (Delivery days)
• Diary Management of assessors

Dimensions

• Workload management of Client Managers supporting the budgeted days for respective region.
• Interaction with, Operations Support Manager Regional Managers, Team Managers, Client Manager
• Support to External Resource staff

Knowledge/Skills/Experience/Competencies

A Graduate in any discipline.
To have at least 3+ years of similar support experience .
Excellent negotiating skills and ability to cope with pressure and meet tight deadlines
Experience within a customer centre environment
Advanced competence in MS word and excel database.
To Demonstrate of a high skill level in using SAP (optional)
Good analytical problem solving skills
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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.